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Q&A With Jennifer Emerson

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Jennifer Emerson
Software Systems Specialist II, UT Southwestern Medical Center of Dallas
Location: Hutchins, TX United States
Joined: Sep 21st, 2016
About   (request update)
Education   (request update)
Other College Not Listed class of 2016
Undergrad Major: General Studies
Experience
I currently work with UT Southwestern Medical Center of Dallas as Software Systems Specialist II
I have years of experience working in the Information Technology industry.
Software Systems Specialist II | University of Texas Southwestern Medical Center of Dallas
From February 2016 to Current • 10 year(s)
 Develop applications and modules for departments, provide training documentation, debug ServiceNow software, and serve as System Administrator maintaining user access and policies.
Software Systems Specialist I | University of Texas Southwestern Medical Center of Dallas
From November 2012 to February 2016 • 4 year(s)
 Collected user requirements for new projects, designed and implemented code using JavaScript, HTML, and CSS, and provided technical support to ServiceNow and Outlook end users.
Help Desk Analyst III | University of Texas Southwestern Medical Center of Dallas
From April 2011 to January 2013 • 2 year(s)
 Created and monitored incidents through HEAT and ServiceNow ticketing systems, provided technical support for hardware and software issues, and served as lead trainer for new hires.
Technical Support Representative | Affiliated Computer Services
From March 2002 to April 2005 • 3 year(s)
 Responded to telephone inquiries from 7-Eleven retail store managers and associates worldwide, gathered information to resolve situations and followed up on escalated incidents.
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