Featured Member: MELVIN TUCKER on HBCU CONNECT!

Connect with Melvin

• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request

Uploads

Upload Content | Show More

Connections

more-->

Recent Visitors

more-->

More Members

more-->

Q&A With MELVIN TUCKER

(interview me)

MELVIN TUCKER
Location: Mesquite, TX United States
Joined: Sep 21st, 2016

About (request update)

Education (request update)

Kansas City Kansas Community College class of 1981

Undergrad Major: Data Processing

Experience

I currently work with unemployed as
I have years of experience working in the Information Technology industry.

Help Desk Support Analyst | Compucom Systems
From December 2015 to July 2016 • 1 year(s)
Handled inbound calls to Service Desk, used Service-Now to create incidents, remotely troubleshot computer issues, assisted with VPN and password resets for Sunoco client.

Help Desk Support Analyst | Compucom Systems
From October 2011 to December 2015 • 4 year(s)
Remotely installed software, troubleshot Microsoft Office and system performance issues, assisted with VPN and smartphone email setup for PSEG client.

Help Desk Support Analyst | Compucom Systems
From October 2002 to October 2011 • 9 year(s)
Supported end users with internal software programs, Microsoft Office, VPN, and Citrix issues for Rockwell Automation client.

Microsoft Exchange 5.5 Server Support | Software Spectrum
From October 2000 to May 2001 • 1 year(s)
Guided Microsoft Exchange administrators through installation, configuration, mailbox management, and disaster recovery procedures.

Windows 95/98 Support | Software Spectrum
From June 1998 to October 2000 • 2 year(s)
Supported Windows 95/98 and Internet Explorer installation and configuration problems through web-based customer submissions.

Lotus Products Support | Software Spectrum
From March 1997 to May 1998 • 1 year(s)
Provided end user support for Lotus Smartsuite software and assisted with formulas, macros, worksheets, and databases.

Cheyenne Software Support | Software Spectrum
From March 1995 to March 1997 • 2 year(s)
Supported installation and usage of ArcSolo backup utility, answered phone and fax questions from US and international customers.

Microsoft Support Engineer | Volt Technical Services at Microsoft
From November 1993 to March 1995 • 2 year(s)
Assisted users with Microsoft DOS 6.x, Word 6, Windows installation and troubleshooting, performed network diagnostics.

Customer Support & Programmer/Analyst I | Power Computing Company
From August 1991 to July 1993 • 2 year(s)
Managed help desk operations, assisted clients with system commands and data conversions, coordinated with technical support groups.

Lead Computer Operator | Power Computing Company
From February 1985 to August 1991 • 6 year(s)
Monitored system activity, trained new operators, handled system recovery procedures, and wrote programs to automate operator tasks.

My Groups

Invite Me To A Group

Guestbook Comments