Featured Member: Barbara Thomas on HBCU CONNECT!

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Q&A With Barbara Thomas

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Barbara Thomas
Location: Prince George, VA United States
Joined: Dec 20th, 2016

About (request update)

Experience

I currently work with n/a as
I have years of experience working in the Other industry.

Independent Sales & Recruiting Consultant | Mary Kay Inc.
From August 2006 to Current • 20 year(s)
Marketed products at networking events, trained customers, and recruited new business partners.

Help Desk & Deskside Support Analyst | The Brinks Company
From January 2016 to November 2016 • 0 year(s)
Provided deskside support for executives and staff, managed mobile devices, set up voice mail and video conferencing, and resolved IT issues.

Contract Region Specialist | Owens & Minor, Inc.
From June 2014 to December 2015 • 1 year(s)
Analyzed over 2,000 contract submittals, processed EDI submissions, and maintained contract information in software systems.

Customer Service Representative | CH2MHill
From January 2013 to December 2013 • 0 year(s)
Answered incoming calls from citizens, provided first call resolution, and presented emergency information to public works.

Customer Service Representative | City of Richmond, Voter Registration Office
From October 2012 to November 2012 • 0 year(s)
Assisted voters with registration applications and absentee ballots, performed data entry and research.

Sales Associate | Macy's Inc.
From November 2011 to September 2012 • 1 year(s)
Top seller in Home and Bridal Registry departments, provided product knowledge and earned sales rewards.

Call Center Technician | CH2MHILL
From October 2008 to April 2010 • 2 year(s)
Answered incoming calls for multiple cities, maintained over 95% quality scores, and trained new employees.

Customer Communication Specialist | Coca-Cola
From February 2008 to September 2008 • 0 year(s)
Delivered brand awareness for consumer inquiries and resolved account access issues for mycokerewards.com website.

Technical Support Analyst â Team Leader | Georgia-Pacific Corporation
From January 2005 to February 2007 • 2 year(s)
Monitored team workloads, collaborated with telecom vendors, and implemented company-wide voice mail system.

Help Desk Sr. Analyst (Voice Mail Administrator) | Georgia-Pacific Corporation
From September 1999 to December 2004 • 5 year(s)
Saved company $10,000 with voice mail cleanup project, redesigned voice mail menus for 50 call centers.

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