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Q&A With Ronreaco Lee

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Ronreaco Lee
Technology Support Specialist II, Berryessa Union School District
Location: Jose, CA United States
Joined: Jan 3rd, 2017
About   (request update)
Education   (request update)
Clayton St Col class of 2011
Undergrad Major: Computer and Information Science
Experience
I currently work with Berryessa Union School District as Technology Support Specialist II
I have years of experience working in the Information Technology industry.
Technology Support Specialist II | Berryessa Union School District
From August 2014 to Current • 12 year(s)
 Responsible for installation, setup, configuration, repair and maintenance of computer equipment including Windows, MAC, and mobile devices. Serving over 8,000 students and faculty across K-8 grades.
Senior Helpdesk Technician | Clayton County Board of Commissioners
From July 2013 to July 2014 • 1 year(s)
 Supported staff in Corporate County Government Offices with technical support of desktop computers and applications. Maintained over 42,000 records and supported over 275 laptops and 1,552 desktop computers.
Communications Technician | Clayton County Board of Commissioners
From February 2013 to July 2013 • 0 year(s)
 Initiated installs, removed and made minor repairs to radio and related equipment in vehicles for public safety. Created Bay Inventory to track parts and increase productivity.
Help Desk Operator | Clayton County Board of Commissioners
From August 2011 to February 2013 • 2 year(s)
 Researched and improved front counter functionalities and served as first point of access for IT queries. Published Help-desk & Front Counter Procedures Handbook.
Helpdesk Support Technician | Clayton State University
From July 2010 to August 2011 • 1 year(s)
 Provided front-line technical support to students, faculty, and staff performing hardware and software troubleshooting services. Completed technical support including software/hardware installation and virus removal.
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