Featured Member: Martin Olaku on HBCU CONNECT!

Q&A With Martin Olaku

Martin Olaku
Senior Operations Manager, Outsource Global Technologies Limited
Location: Abuja, AK Nigeria
Joined: Jan 16th, 2017

About (request update)

Experience

I currently work with Outsource Global Technologies Limited as Senior Operations Manager
I have 12 years of experience working in the industry.

Senior Operations Manager, Domestic Operations | Outsource Global Technologies Limited
From January 2021 to Current • 5 year(s)
Measure and improve operational processes effectiveness, plan client onboarding, create project plans, optimize team resources, evaluate performance through data analysis, implement operational processes, coach management team

Training, Quality and Audits Supervisor | Outsource Global Technologies Limited
From January 2019 to January 2021 • 2 year(s)
Designed call monitoring formats, performed call monitoring, managed quality data systems, conducted training sessions, developed educational materials, facilitated calibration sessions, prepared quality reports

Contact Centre/Quality Assurance Supervisor | Contact Solutions Limited
From January 2012 to January 2019 • 7 year(s)
Developed QA best practices, monitored agent performance, coached call centre agents, identified skill gaps, managed KPI and customer relations

My Groups

Invite Me To A Group

Guestbook Comments

more-->

Not a Member? Sign Up - It's FREE

You'll receive access to our Newsletter, Scholarships, HBCU Profiles, Jobs, Internships, Mentors, Member Profiles and more!

Upload Photo:

First Name:

Last Name:

Email:

Password:

Location:

College:

Major:

Graduating Class: