Featured Member: Natasha Hardy on HBCU CONNECT!

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Q&A With Natasha Hardy

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Natasha Hardy
Financial Operations Specialist, SS&C Technologies Inc
Location: Queen Creek, AZ United States
Joined: Apr 26th, 2017

About (request update)

Education (request update)

Fairmont St Col class of 2016

Undergrad Major: Psychology

Experience

I currently work with SS&C Technologies Inc as Financial Operations Specialist
I have years of experience working in the Financial Services industry.

Financial Operations Specialist | SS&C Technologies
From December 2023 to Current • 3 year(s)
Serve as primary contact for high-value retirement accounts, resolving escalated client issues and coordinating solutions across internal teams. Maintain a 95% quality assurance rate while processing large-volume transactions and ensuring adherence to regulatory requirements.

Administrative & Operations Support | Independent Contractor
From August 2022 to October 2023 • 1 year(s)
Managed scheduling, documentation, and project coordination across multiple stakeholders. Implemented administrative automation tools that improved workflow efficiency by 20%.

Senior Administrative Assistant | RSM US LLP
From January 2020 to July 2022 • 2 year(s)
Led cross-functional data migration and process improvement initiatives across national teams, improving operational consistency and reducing manual processing errors. Recognized as West Region Subject Matter Expert within six months and promoted within one year.

Customer Care Specialist | Yandy.com, LLC
From April 2018 to December 2019 • 1 year(s)
Delivered Tier I and Tier II support across Zendesk and CRM platforms, resolved complex customer inquiries, and assisted in fraud-prevention reviews to maintain service quality.

Concierge | Ruth Chris's Steakhouse
From February 2018 to June 2018 • 0 year(s)
Enhanced guest satisfaction by coordinating seating logistics and accommodating high-volume, last-minute changes in a fast-paced fine dining experience.

Social Needs Provider | Callahan Counseling Services
From May 2017 to October 2017 • 0 year(s)
Facilitated family reunification programs and maintained detailed case documentation in compliance with state guidelines.

Wellness Consultant Supervisor | Massage Envy Spa
From January 2016 to May 2017 • 1 year(s)
Supervised and trained a team of twenty associates providing ongoing coaching, implemented service workflow improvements and increased revenue by 30%.

Mixologist | Novichenk's Bar & Liquid Lounge
From June 2013 to January 2015 • 2 year(s)
Supported the grand opening and marketing of a high-volume lounge serving 400+ guests daily; managed full bar operations, cash control, and inventory.

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