Featured Member: Diann Barron on HBCU CONNECT!

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Diann Barron
Unemployed, Unemployed
Location: Midlothian, TX United States
Joined: Jun 24th, 2017

About (request update)

Education (request update)

Hampton University class of 2001

Undergrad Major: Computer and Information Science

Experience

I currently work with Unemployed as Unemployed
I have years of experience working in the Information Technology industry.

Apple Technical Advisor | Kelly Services
From January 2019 to Current • 7 year(s)
Provide Tier 1 and Tier 2 technical support for iOS, macOS, smartphones, tablets, PCs, and Macs via phone and chat. Support and mentor Tier 1 advisors while maintaining outstanding KPIs including 93.46% CSAT.

Research Analyst Support | DSS Research
From January 2017 to January 2019 • 2 year(s)
Conducted structured telephone surveys and recorded responses. Performed data quality control and built reports using Excel and PowerPoint.

Survey Programmer | Decision Analyst
From January 2015 to January 2016 • 1 year(s)
Programmed online surveys using VB.NET, HTML, CSS, XML, SQL, and ASP. Collaborated with teams to interpret client requirements and deliver accurate survey deployments.

Pet Care Provider | Self-employed
From January 2010 to January 2014 • 4 year(s)
Provided pet care services including walking, feeding, and companionship for dogs in neighborhood. Visited average of 7 dogs daily and provided overnight pet sitting services.

Business Application Developer | Verizon
From January 2009 to January 2010 • 1 year(s)
Automated and streamlined internal equipment request processes using MS SharePoint and C#.NET. Conducted user testing, resolved issues, and trained staff on new systems.

Software Engineer | Lockheed Martin
From January 2002 to January 2009 • 7 year(s)
Supported GIS analysis and troubleshooting, handled software/hardware issues, and served as help desk liaison. Programmed in C, C++, and C#.NET while supporting Oracle databases.

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