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Q&A With Ramesha Carter

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Ramesha Carter
Quality Risk Investigator Team Lead, Vivid Seats
Location: Balch Springs, TX United States
Joined: Jul 5th, 2017
About   (request update)
Education   (request update)
Prairie View A&M University class of 2019
Undergrad Major: Criminal Justice
High School: Ann Richards School for Young Women Leaders in Austin, TX class of 2015
 
Experience
I currently work with Vivid Seats as Quality Risk Investigator Team Lead
I have 4 years of experience working in the industry.
Quality Risk Investigator Team Lead | Vivid Seats
From September 2024 to Current • 2 year(s)
 Lead 8 associates, monitor performance metrics, coordinate with management on compliance objectives, maintain documentation, reduce escalations by 25%
Quality Risk Investigator | Vivid Seats
From January 2022 to September 2024 • 2 year(s)
 Conducted fraud investigations on ticket marketplace transactions, detected payment fraud and account takeovers, investigated disputes and legal requests
Express Claims Specialist | Horace Mann Insurance
From October 2021 to January 2022 • 1 year(s)
 Evaluated single-vehicle insurance claims for fraud indicators, investigated claim documentation, managed high-volume claim processing
Recovery Operator | American Honda Finance Corporation
From June 2021 to September 2021 • 0 year(s)
 Managed reimbursement processing, conducted transaction reviews and reconciliations, prepared financial reports
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