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Q&A With Michael Moody

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Michael Moody
Patient Care Manager , GiftHealth
Location: Columbus , OH United States
Joined: Oct 6th, 2017
About   (request update)
Education   (request update)
Central State University class of 2011
Undergrad Major: Management
Walden Univ class of 2014
Grad Major: Business Administration
High School: Trotwood Madison in Trotwood , OH class of 2006
 
Experience
I currently work with GiftHealth as Patient Care Manager
I have 15 years of experience working in the Customer Service and Call Center industry.
Patient Care Manager | Gifthealth
From August 2024 to December 2025 • 1 year(s)
 Maintained 60+ patient care representatives stats and metrics while managing budgets and resources to reduce departmental costs and ensure quality service.
Outreach Director | Oak Street Health
From February 2024 to August 2024 • 0 year(s)
 Managed and developed two teams of quota-carrying Outreach Executives with 8 direct reports total, coaching them in sales strategy and pipeline management.
Customer Success Manager | ScriptDrop
From July 2019 to January 2024 • 5 year(s)
 Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team while monitoring metrics.
Customer Solutions Supervisor | Fiserv
From June 2014 to June 2019 • 5 year(s)
 Conducted training and mentored team members while partnering with business leaders to deliver services supporting company objectives.
Commercial Card Chargeback Advisor | JPMorgan Chase
From August 2013 to June 2014 • 1 year(s)
 Analyzed cardholder and merchant bank documentation, evaluated disputes and assessed chargeback options under Visa/MasterCard regulations.
Loan Administrator | JPMorgan Chase
From April 2012 to August 2013 • 1 year(s)
 Documented CFA related activities, monitored file aging for HMDA compliance, and reviewed title commitments and certificates to ensure Chase guidelines were met.
Teller Coordinator | U.S. Bank
From November 2011 to March 2012 • 1 year(s)
 Performed teller scheduling for appropriate branch coverage and assisted customers with account services while managing branch vault operations.
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