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Q&A With Darryl English

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Darryl English
Remote Customer Support Specialist, WD Technical Solutions
Location: Midlothian, IL United States
Joined: Jul 30th, 2018
About   (request update)
Education   (request update)
Alabama A&M University class of 2009
Undergrad Major: Communication
Experience
I currently work with WD Technical Solutions as Remote Customer Support Specialist
I have years of experience working in the Information Technology industry.
Remote Customer Support Specialist | WD Technical Solutions (ITSM)
From January 2014 to November 2016 • 2 year(s)
 Provided over-the-phone and remote assistance for client requests, questions, and light troubleshooting while maintaining productivity goals and quality assurance standards.
System Support Specialist | National Collegiate Scouting Association
From January 2015 to October 2016 • 1 year(s)
 Troubleshot hardware/software problems, configured new user accounts and workstations, and supported 500+ end users with technical support via phone, email, or on-site.
Advanced Repair Agent | WD Technical Solutions (ITSM)
From January 2014 to February 2015 • 1 year(s)
 Installed hardware and software systems, maintained and repaired equipment, and troubleshot computer issues while configuring networks and security measures.
Information Technology Specialist, Helpdesk | Salvation Army Center
From May 2013 to August 2014 • 1 year(s)
 Troubleshot issues, developed Microsoft systems solutions, and installed/maintained data network hardware and server systems.
Director of Operations | Calumet Township Community Center
From August 2012 to August 2013 • 1 year(s)
 Managed all activities related to operations and development of company transportations and services while training employees on company policies and procedures.
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