Featured Member: BRANDY GUILLORY on HBCU CONNECT!

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BRANDY GUILLORY
Technical Customer Success Manager, IBM
Location: Newark, CA United States
Joined: Sep 18th, 2018

About (request update)

Education (request update)

Grambling State University class of 2009

Undergrad Major: Computer and Information Science

New York Univ class of 2016

Grad Major: Management Information Systems

Experience

I currently work with IBM as Technical Customer Success Manager
I have years of experience working in the Computers, Software industry.

Technical Customer Success Manager | IBM
From February 2018 to Current • 8 year(s)
Lead strategic customers in cloud adoption strategies and assist C-level executives to infuse AI into their organizations. Collaborate with various teams to ensure customer success and evangelize Watson & Cloud platform.

Customer Success Manager | IBM
From March 2017 to February 2018 • 1 year(s)
Led strategic customers in cloud adoption strategies and assisted executives with cognitive infusion. Managed $2.5M of ACV in 2017 with 21% growth.

Quality Assurance Product Lead/Business Analyst | IBM
From March 2013 to March 2017 • 4 year(s)
Coordinated Analytics Techsellers Bootcamp and facilitated quarterly meetings to prioritize requirements for database tools. Led beta programs for five products and collaborated on design meetings.

Staff Software Engineer/Customer Advocate | IBM
From October 2009 to March 2013 • 4 year(s)
Led migration project test cases, bug tracking, and automation. Served as customer advocate and mentored team on testing strategies through product releases.

Support Specialist III/Support Engineer | Tenmast Software
From June 2002 to July 2009 • 7 year(s)
Provided SQL software call center support and performed DBA role helping customers with database issues. Closed over 1000 tickets in one year and supported 150+ clients.

Network Administrator | Lafayette Housing Authority
From October 2000 to June 2002 • 2 year(s)
Trained employees on PC software and supervised network operations. Maintained and managed Novell network security and responded to computer-related issues.

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Guestbook Comments

	Hello fellow member, Hope that you are having a great day. When you get a chance, visit my profile page, where I have hopefully posted some words of wisdom that will help you think about preparing for the future. Also, visit my website where you will be introduced to a little known opportunity that you could possibly use to make some money, online. Tagged by Ralph White on 09/23/2018

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