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Q&A With Terrence Williams

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Terrence Williams
OPS manager, World Bank
Location: OxonHill, MD United States
Joined: Jun 24th, 2019
About   (request update)
Education   (request update)
Florida A&M University class of 1990
Undergrad Major: Computer and Information Science
Experience
I currently work with World Bank as OPS manager
I have years of experience working in the Other industry.
Site Operations Manager | The World Bank
From August 2017 to Current • 9 year(s)
 Oversaw 6 departments and a team of 53 in GCSMS Department, managing day-to-day operations, budgets, hiring, and performance metrics while maintaining SLAs across multiple locations.
Operations Manager | H Foundation
From January 2016 to August 2017 • 1 year(s)
 Responsible for all BSS functions and staff leadership, managed departmental budget and priorities, oversaw printing services, shipping/receiving, and vendor relationships.
Site Manager | DTI
From January 2014 to December 2015 • 1 year(s)
 Led site operations and managed P&L against targets, supervised support services including mail, print, scanning, and Level 1 tech support while negotiating vendor rates for cost savings.
Client Support Manager | Merrill Corporation
From February 2013 to January 2014 • 1 year(s)
 Provided training and coaching to Client Support Representatives, established new hire training programs, and resolved escalated customer satisfaction issues.
Assistant Site Manager | Swiss Post Solutions
From February 2008 to February 2013 • 5 year(s)
 Successfully transitioned firm from another vendor, managed and supervised 9 staffers across multiple services including mail, copy, imaging, and messenger services with $14,000 monthly budget responsibility.
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