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Q&A With Janice Johnson-Smith

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Janice Johnson-Smith
User Acceptance Tester, U.S. Department of the Treasury
Location: Nashville , TN United States
Joined: Aug 3rd, 2019
About   (request update)
Software Quality Assurance/Test Engineer with several years of software verification experience. Utilize various test tools, applications, and resources to complete verification assignments on or prior to established deadlines. Possess a comprehensive background in organization, project leadership, communication, and research. Collaborate with team members (quality engineers, product owners, business analysts, software developers, scrum masters, network engineers, etc.) to report and resolve project related issues. Career supported by degrees in Mathematics and Computer Science, multiple certifications, and industry related training.
Website:
https://www.kudoboard.com/boards/eNkALn9M
Education   (request update)
Alcorn State University class of 1994
Undergrad Major: Computer and Information Science
Tennessee State University class of 1997
Grad Major: Mathematics
High School: Loyd Star Attendance Center in Brookhaven, MS class of 1990
 
Experience
I currently work with U.S. Department of the Treasury as User Acceptance Tester
I have 20 years of experience working in the Information Technology industry.
User Acceptance Tester, Information Technology Specialist | U.S. Department of the Treasury
From December 2024 to Current • 2 year(s)
 • Validate Tier I and Tier II applications on the IRS.gov website for the Office of Online Services • Develop, schedule, and conduct systems acceptability tests for critical tax processes • Perform user research and usability testing across the IRS digital services portfolio • Verify new and existing software applications that support internal systems • Translate and interpret functional requirements for local phases of a national project • Provide technical guidance on projects in testing, debugging, and maintaining programs
Senior Staff Quality Engineer | Qualifacts Systems, Inc.
From March 2010 to July 2024 • 14 year(s)
 • Developed, updated, and executed test cases from use cases, requirements, and JIRA tickets • Organized, created, executed, and monitored automation scripts via Java, Eclipse, and Sauce Labs • Managed and documented test results in the TestRail test case management tool • Generated defects and enhancement requests in the Jira trouble ticketing system • Collaborated with automation engineers to screen, map, and correct automation script failures • Mentored and trained new quality engineers on behavior healthcare application (CareLogic), test tools, metrics data/reports, and QA processes • Partnered with project owners, developers, and customer advocates to ensure feature functionality • Teamed with DevOps/TechOps members to address code and build issues • Communicated test execution risks and escalated verification delays at the daily scrum • Contacted customers directly to diagnose, replicate, and resolve reported problems • Verified various Office of the National Coordinator for Health Information Technology (ONC) features to meet certification requirements
System Verification Engineer | Lucent Technologies, Inc.
From August 1997 to November 2005 • 8 year(s)
 • Produced and executed test plans from requirements, architecture, and design documents • Maintained and recorded test statuses in HP Quality Center • Created shell scripts to enhance testing efforts and meet deadlines in a timely fashion • Generated modification requests, errors, and observations in the Bugzilla defect tracking tool • Analyzed malfunctions with developers to guarantee appropriate feature functionality • Demonstrated feature functionality to department members before production deployments • Transferred feature knowledge to customer support/implementation personnel after deployments
Project Manager | Lucent Technologies, Inc.
From July 2001 to May 2003 • 2 year(s)
 • Contacted customers and communicated with customer advocates to resolve registered defects • Requested product updates based on external and internal commitments • Represented the Current Engineering team in management and local meetings • Encouraged department members to revise the Product Update database for accuracy • Researched previous and current product updates to confirm deployed solutions
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Tagged by Ralph White on 03/12/2025  
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