Featured Member: Robert Munnerlyn on HBCU CONNECT!

Q&A With Robert Munnerlyn

Robert Munnerlyn
Desktop/PC Corporate Support Analyst, Cec Entertainment
Location: Frisco, TX United States
Joined: Jan 6th, 2020

About (request update)

Education (request update)

University of Dallas class of 1989

Undergrad Major: Business Information Systems

Experience

I currently work with Cec Entertainment as Desktop/PC Corporate Support Analyst
I have years of experience working in the Computers, Software industry.

Sr. Desktop/PC Corporate Support Analyst | CEC Entertainment
From August 2014 to Current • 12 year(s)
Manage user accounts and Active Directory, provide second-level support, and manage corporate ticket queues in ServiceNow. Develop training guides and install hardware/software using administrative credentials.

Lead Computer Operations Specialist | CEC Entertainment
From June 2003 to August 2014 • 11 year(s)
Performed MIS requests, ran production jobs and system backups, transmitted ACH files to banks. Maintained IBM hardware/software and ran production processes for payroll and tax documents.

System/Operations Mgr | Omnicom
From June 1995 to December 2002 • 7 year(s)
Installed software/hardware for IBM mainframe, created user accounts, and ensured efficient computer operations. Negotiated maintenance contracts and performed employee evaluations.

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