Featured Member: Uniquika Boyd on HBCU CONNECT!

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Uniquika Boyd
Administrative Manager / IT Manager, U.S. Census Bureau
Location: Springfield, IL United States
Joined: Mar 13th, 2020

About (request update)

Education (request update)

University of Ill at Springfield class of 2020

Undergrad Major: Computer and Information Science

Experience

I currently work with U.S. Census Bureau as Administrative Manager / IT Manager
I have years of experience working in the Information Technology industry.

Administrative Manager / IT Manager | U.S. Census Bureau
From December 2019 to Current • 7 year(s)
Manages filing systems, personnel/payroll processes, office space coordination, and safety programs. Supervises 2-3 staff members and ensures compliance with federal guidelines.

IT Technical Support | Guardzilla/Practecal
From January 2017 to November 2019 • 2 year(s)
Assisted with security camera setup, troubleshooted connectivity issues, and evaluated system compatibility. Tracked support work in online call tracking system.

Front Desk Agent | Planet Fitness
From January 2019 to June 2019 • 0 year(s)
Provided customer service, handled member check-ins, facilitated new member sign-ups and tours. Maintained facility cleanliness and assisted with account updates.

Fellow | JB for Governor Campaign
From September 2018 to November 2018 • 0 year(s)
Recruited and managed volunteers for voter registration and outreach. Compiled press materials and coordinated fundraising operations.

Front Desk Clerk and Trainer Assistant Manager | Hilton
From January 2018 to July 2018 • 0 year(s)
Managed guest queries and check-in/out procedures, demonstrated high-level customer service. Used up-selling techniques and handled foreign currency and credit card transactions.

Full Stack Java Developer | Claim Academy
From September 2017 to December 2017 • 0 year(s)
Completed Java Developer boot camp certification training. Practiced skills in HTML/CSS, Java EE, Spring, Hibernate, and built web applications.

Water Meter Technician | SCOPE SERVICES, INC
From June 2017 to September 2017 • 0 year(s)
Excavated, inspected, and repaired water mains and lines. Installed fire hydrants, valves, and meters while measuring water volume and pressure.

Warehouse Associate/ Picker-Packer | Adecco
From March 2015 to June 2017 • 2 year(s)
Pulled warehouse items based on order specifications and ensured accuracy. Operated handling equipment and monitored stock control systems.

Customer Service Representative/ Call Center | Tamco
From January 2015 to January 2017 • 2 year(s)
Managed large volumes of inbound/outbound calls and identified customer needs. Built sustainable relationships and maintained call center database records.

Medical Receptionist/Switchboard Operator | Orthopedic Center of Illinois
From April 2015 to November 2015 • 0 year(s)
Greeted patients, verified insurance information, and collected co-payments. Operated PBX switchboards and provided telephone directory assistance.

Habilitation Specialist/Shift Lead | The Hope Institute for Children and Families
From January 2014 to February 2015 • 1 year(s)
Carried out individual youth programs and assisted with self-help skills development. Documented daily information and followed safe lifting practices for wheelchair-bound youth.

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