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Q&A With Jamel knighten

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Jamel knighten
Business Systems Administrator , Unemployed
Location: Fate, TX United States
Joined: May 10th, 2020
About   (request update)
Education   (request update)
Southern University and A&M College class of 2003
Undergrad Major: Computer and Information Science
University of Phoenix class of 2010
Grad Major: Business Administration
Experience
I currently work with Unemployed as Business Systems Administrator
I have years of experience working in the Information Technology industry.
Business Systems Administrator | G6 HOSPITALITY, LLC
From January 2019 to December 2020 • 1 year(s)
 Oversaw daily system administration and organization of FranConnect CRM platform. Managed user access, mobile device provisioning, and served as project manager for DocuSign integration.
IT Solutions Manager | EJES, INC.
From January 2017 to December 2019 • 2 year(s)
 Managed deployment, monitoring, maintenance, development, upgrade and support for enterprise IT systems. Implemented cloud solutions and managed IT vendor relationships while monitoring network security.
Application and Systems Support Specialist | JACKSON WALKER
From January 2014 to December 2017 • 3 year(s)
 Provided support and administration for core IT applications and systems including iManage, Citrix ShareFile, and various legal software platforms. Participated in application upgrades and executed user acceptance testing.
Information Technology Manager | KIPP TEXAS PUBLIC SCHOOLS - DFW
From January 2013 to December 2014 • 1 year(s)
 Supported all data systems and liaised with operations managers regarding IT needs at school level. Configured Google Chromebook deployment and managed SharePoint issues.
Senior Desktop Specialist | MCGLINCHEY STAFFORD
From January 2011 to December 2013 • 2 year(s)
 Installed software patches using SCCM, managed video conference units, and provided training on company software. Served as lead technician on Windows 7 and Office 2010 rollout firmwide.
Desktop Support Manager | ALGIERS CHARTER SCHOOL ASSOCIATION
From January 2009 to December 2011 • 2 year(s)
 Documented and escalated Service Desk issues while ensuring SLA compliance. Managed web content and provided Microsoft Exchange Server support with weekly status reporting.
Global Support Specialist III | THE SHAW GROUP, INC.
From January 2006 to December 2009 • 3 year(s)
 Served as initial point of contact for technical issues and lead technician for mobile deployments. Provided BlackBerry support for 1,000 users and technical support to home office and remote locations.
Senior Computer Technician | IBERVILLE PARISH SCHOOL BOARD
From January 2004 to December 2006 • 2 year(s)
 Maintained 2,000 computers in school district and assisted with all technical support issues. Installed video conferencing equipment and set up various hardware including IBM workstations and SMART Boards.
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