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ALHAJA BYRD
IT L1/L2 Support Manager/Program Manager – Customer Partnership Services , Cisco Systems, Inc
Location: North Carolina, NC United States
Joined: Jun 8th, 2020

About (request update)

Education (request update)

University of Virginia class of 2015

Undergrad Major: Management Information Systems

Experience

I currently work with Cisco Systems, Inc as IT L1/L2 Support Manager/Program Manager – Customer Partnership Services
I have years of experience working in the Other industry.

Business Analyst/Project Manager Ã¢Â€Â“ Global Business Process Management | Cisco Systems, Inc
From January 2014 to Current • 12 year(s)
Identify gaps between IT and business needs for Oracle ERP upgrade, work with internal business customers for requirements gathering and BRD creation.

IT L1/L2 Support Manager/Program Manager Ã¢Â€Â“ Customer Partnership Services | Cisco Systems, Inc
From January 2014 to Current • 12 year(s)
Lead team of 50 contractors providing L1/L2 support for Salesforce.com and Pega applications, identifying gaps between IT and business needs.

Project Manager - Business Operations | International Business Machine (IBM)
From May 2013 to December 2013 • 0 year(s)
Work with project executive management to understand contract requirements, define project requirements, and manage project deliverables.

Project Manager (Team Lead) | Verizon Communications
From August 2007 to February 2013 • 6 year(s)
Plan and execute projects within budget and scope objectives, directing project portfolios ranging from $10M to $20M for billing consolidation projects.

Business Analyst | Verizon Communications
From June 2001 to February 2013 • 12 year(s)
Elicit, analyze, and validate project stakeholder requirements, serving as conduit between client community and software development team.

Budget Manager (Team Lead) | Verizon Communications
From August 2007 to December 2011 • 4 year(s)
Managed $40M Ordering IT budget, provided statistical data models to monitor release churn and cost, and managed vendor resources.

Release Implementation Manager | Verizon Communications
From January 2005 to December 2007 • 2 year(s)
Organized and managed activities for building and maintaining software releases for promotion to production environment.

Independent Consultant | American Express Financial Advisor
From May 1998 to August 1999 • 1 year(s)
Organized and managed activities for upgrading associates from Windows 3.1 to Windows 95 at various site locations.

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