Featured Member: Brenda Hale on HBCU CONNECT!

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Brenda Hale
Service Desk Analyst , DXC Technology
Location: Irving , TX United States
Joined: Jun 10th, 2020

About (request update)

Education (request update)

- College Not Listed - class of 2016

Undergrad Major: Technology Education

Experience

I currently work with DXC Technology as Service Desk Analyst
I have years of experience working in the Information Technology industry.

Technical Support Engineer | DXC Technologies
From January 2020 to Current • 6 year(s)
Assist employees with Active Directory changes, Windows 7/Citrix support, Exchange Server administration and SAP modules. Provide desktop, laptop and printer installation and configuration.

VoIP Services Technician | Insight | Medical City
From February 2019 to June 2019 • 0 year(s)
Experience with Cisco VoIP phone deployment, creating Cat5e & Cat6 patch cables, and troubleshooting analog, digital, and network telecommunications technologies.

Support Engineer Azure Networking | Microsoft
From February 2018 to September 2018 • 0 year(s)
Represented company in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft products and services. Supported networking concepts of TCP/IP protocols and troubleshooting at expert level within large Network Environments.

IT Technician Support | Resource Solutions
From July 2017 to March 2018 • 1 year(s)
Onsite investigation of work orders, record damage types, install workstations and peripherals, VoIP systems support. Provided remote desktop support and served as first point of contact for technical assistance.

Lead Business Consultant | E-Navigators LLC
From September 2016 to April 2017 • 1 year(s)
Assist businesses with collection, organization, and use of computerized data. Generated KPI reports and monthly reports using Excel, T-SQL and SSRS.

SQL Support Engineer | Convergys | Microsoft
From November 2015 to July 2016 • 1 year(s)
Served as technical resource and advocate for customers gathering requirements and troubleshooting SQL Server issues. Supported Always-On-Availability Groups and HA/DR Troubleshooting.

Business Analyst | Bank-of-America
From April 2010 to January 2014 • 4 year(s)
Responsible for supporting and enhancing Business Intelligence applications, analyzing systems for modifications to support trend analysis and forecasting. Created reports in SQL Server Reporting Service (SSRS).

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