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Q&A With ELSIES SAMUELS

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ELSIES SAMUELS
N/A, None
Location: Hill, SC United States
Joined: Jun 15th, 2020
About   (request update)
Education   (request update)
- College Not Listed - class of 2012
Undergrad Major: Technology Education
Experience
I currently work with None as N/A
I have years of experience working in the Consulting Services industry.
Project Manager; FastTrack Targeting Operations Manager | Microsoft (Remote) - Insight Global Inc.
From January 2021 to Current • 5 year(s)
 Top performer managing 50-175 client portfolios, collaborating with teams to drive Microsoft license value and feature adoption. Mentors new teammates and drives digital transformation through Microsoft workloads.
FastTrack Manager; FastTrack Engineer; FastTrack Hybrid; FastTrack Migration SME | Microsoft Charlotte - Experis
From September 2015 to June 2020 • 5 year(s)
 Engagement manager onboarding Fortune 500 companies to Microsoft cloud services including M365, Win 10, Enterprise Mobility + Security. First FastTrack Hybrid role and responsible for training vendor staff.
Senior Support Engineer | First Data USA
From July 2014 to September 2015 • 1 year(s)
 Responded to inbound calls for IT hardware and software support including POS terminals. Diagnosed complex technical issues requiring independent thinking and documented interactions in CRM software.
Technical Support Specialist | Teleperformance - Microsoft
From October 2010 to January 2014 • 4 year(s)
 Collaborated with Microsoft Office 365 subscribers, configured Exchange for multiple platforms, assisted with cloud migrations. Trained and mentored new support engineers and developed templates still in use.
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