Featured Member: Frank McCune on HBCU CONNECT!

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Q&A With Frank McCune

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Frank McCune
Sales Engineer, EarthBend LLC
Location: Nolensville, TN United States
Joined: Oct 22nd, 2020

About (request update)

Education (request update)

Tougaloo College class of 1994

Undergrad Major: Computer and Information Science

University of Phoenix class of 2007

Grad Major: Technology Education

Experience

I currently work with EarthBend LLC as Sales Engineer
I have years of experience working in the Sales industry.

Sales Engineer | EarthBend LLC
From April 2018 to Current • 8 year(s)
Architect/Engineer providing Contact Center solutions using Cisco Telephony and Enghouse CCSP. Manages customer relationships, requirements, and implementations while building reports using analytics tools.

Revenue Recovery Supervisor | UPS
From August 2017 to March 2018 • 1 year(s)
Member of Finance Management department managing 6 auditor clerks and supervising 20-30 employees. Used freight dimension weight formulas to drive revenue and generated reports to finance department.

Information Technology Specialist | Vanderbilt
From May 2017 to July 2017 • 0 year(s)
Contract support for EPIC EHR rollout project including network management, software development and database administration. Provided technical support and training to multiple offices.

Senior Programmer/ Systems Analyst | Healthways, Inc
From October 2001 to May 2016 • 15 year(s)
Project Manager/Systems Analyst handling enterprise PMO duties, Contact Center Technology development, and Enterprise Dialer solutions. Developed T-SQL code for operational reporting and managed disaster recovery planning.

Infrastructure App Developer | Zycron Computer Services Inc
From February 2001 to September 2001 • 0 year(s)
Infrastructure Application Developer for Bridgestone/Firestone Corp developing departmental Intranet using Active Server Pages. Worked on HEAT Help Desk Manager Software implementation.

Contractor/ Programmer | Deloitte & Touche Consulting Group
From October 1998 to January 2001 • 3 year(s)
IT Consultant for multiple clients including Saturn Corp, Bridgestone/Firestone, and others. Developed applications for tracking assembly lines, data collaboration, and document management systems.

Software Engineer | State Office
From January 1998 to August 1998 • 0 year(s)
Served as developer and support for the internal web site.

Technology Manager | Serve-U Home Health Agency
From May 1987 to December 1997 • 10 year(s)
Managed development of integrated medical information system project and served as Project Manager, Billing/Accounts Receivables Manager, and Computer Systems Director. Supervised billing processes and managed IT budget for multi-office healthcare organization.

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