Featured Member: Robyn Abdusamad on HBCU CONNECT!

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Q&A With Robyn Abdusamad

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Robyn Abdusamad
Public Relations Manager, American Airlines
Location: Garland, TX United States
Joined: Oct 28th, 2020

About (request update)

Everything! :)

Current Whereabouts:

Writing & traveling

Life & Professional Aspirations:

To write a hit screenplay / movie.

Website:

http://www.robynabdusamad.com

Education (request update)

North Carolina A&T State University class of 1998

Undergrad Major: Public Relations

Claim To Fame:

Writing for the school newspaper (Aggie Register), being a member of the yearbook staff and interning with MCA records.

Most Memorable Moment:

My most memorable college moments are the gym jams, concerts and step shows.

High School: Washington High School in Washington, NC class of 1990

Activities & Accomplishments:

Journalism club, Yearbook staff, SGA secretary & Marching Band

Best Memories:

Being a member of the marching band and working with our local radio station.

Video

https://www.youtube.com/channel/UCNLAMFMpBSx8ATDBkSDu_5g?view_as=subscriber

Experience

I currently work with American Airlines as Public Relations Manager
I have 15 years of experience working in the Other industry.

Customer Experience, Escalation, and Resolution Coordinator | American Airlines
From May 2018 to June 2020 • 2 year(s)
Administered 30+ high-level customer files daily while leading resolution of customer discrimination claims. Achieved 98% customer satisfaction rate and recognized as Top Performer.

Customer Relations Specialist | American Airlines
From April 2015 to May 2018 • 3 year(s)
Provided outstanding customer service resulting in reduced financial exposure while monitoring and resolving customer complaints. Drafted correspondence to improve customer satisfaction.

Site Director | Guildford County Schools
From January 2008 to April 2014 • 6 year(s)
Oversaw new student intakes and implemented marketing initiatives including open houses and newsletters. Obtained 30% increase in enrollment through target-marketing strategies.

Assistant Director - Communications | NC A&T State University
From September 2003 to January 2008 • 5 year(s)
Assistant Director of Communications at university.

Public Relations Manager/Editor | National Multiple Sclerosis Society
From February 1999 to September 2003 • 4 year(s)
Managed public relations and editing responsibilities. Achieved 93% volunteer success rate and 25% boost in funds through target-marketing strategies.

My Groups

Entrepreneurial Think Tank

Aggie Pride!

Sisters Of The Muslim Faith

Guestbook Comments

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