Featured Member: Michael Brooks on HBCU CONNECT!

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Michael Brooks
Senior Specialist, Digital Servicing, Sallie Mae
Location: Castle, DE United States
Joined: Dec 15th, 2020

About (request update)

Education (request update)

Delaware State University class of 2017

Undergrad Major: Communication

Experience

I currently work with Sallie Mae as Senior Specialist, Digital Servicing
I have years of experience working in the Banking industry.

Senior Specialist, Digital Servicing | Sallie Mae
From December 2020 to Current • 6 year(s)
Executed call-flow strategies to assist customers with payment options and loan questions while maintaining detailed customer interaction records.

Social Media Team | Sallie Mae
From October 2022 to December 2022 • 0 year(s)
Implemented public relations strategy and managed social media marketing plans across Facebook and Instagram with analytics reporting.

Community Manager/ Social Media Manager | Alpha Phi Alpha Fraternity, Inc.
From August 2019 to August 2021 • 2 year(s)
Developed brand tone of voice and managed daily social media posting, monitoring, and engagement while coordinating community events.

Marketing & Communications Coordinator | Aramark
From September 2016 to May 2017 • 1 year(s)
Served as department liaison with stakeholders and led social media marketing plans while coordinating marketing activities and creating content.

Public Relations Specialist | Delaware State University
From September 2013 to September 2016 • 3 year(s)
Implemented university's public relations strategy and developed press materials while creating content for social media and directing campus photography.

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