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Lakeshia Hurling
Supervisor , GEICO
Location: Fredericksburg, VA
Joined: Dec 27th, 2020

About (request update)

Education (request update)

Norfolk State University class of 2010

Undergrad Major: Finance

Experience

I currently work with GEICO as Supervisor
I have 12 years of experience working in the Insurance industry.

Commercial Service Manager | GEICO
From October 2023 to Current • 3 year(s)
Managed day-to-day operations including staffing, compliance, training over 200 employees, and developed servicing techniques that increased retention by 35%.

Treasurer | Iota Phi Lambda Incorporated
From June 2022 to Current • 4 year(s)
Responsible for all outgoing money with 100% accuracy audit, built QuickBooks system, and achieved 80% grant approval rate while increasing organization revenue by 30%.

Talent Manager | GEICO
From March 2022 to October 2023 • 1 year(s)
Interviewed and selected candidates for development programs, created training materials for leadership skills, and served as African American Diversity and Inclusion Group chair.

Homeowner Retention Analyst Supervisor | GEICO
From March 2020 to March 2022 • 2 year(s)
Developed new processes to increase department efficiencies, used data analytics for business reporting, and created 'Build the Bench' program for management preparation.

Property Service Supervisor | GEICO
From July 2018 to March 2020 • 2 year(s)
Completed analysis of metrics to identify opportunities, handled escalated customer concerns, and managed associates' hours using Oracle and Workday applications.

Motorcycle and RV Service Supervisor | GEICO
From September 2015 to July 2018 • 3 year(s)
Managed workforce department scheduling and staffing, supervised call center activities, and managed disaster recovery unit facilitating logistics and travel.

Motorcycle and Auto Sales Associate | GEICO
From January 2011 to September 2015 • 4 year(s)
Managed inbound calls, completed sales applications using buying clues to acquire new customers, and built sustainable customer relationships while meeting sales targets.

Auto Customer Service Representative | GEICO
From January 2009 to January 2011 • 2 year(s)
Provided customer service answering queries and concerns, de-escalated situations with dissatisfied customers, and helped train new employees on company policies.

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Guestbook Comments

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