Featured Member: Cynthia Fisher-Richardson on HBCU CONNECT!

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Q&A With Cynthia Fisher-Richardson

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Cynthia Fisher-Richardson
IT Manager, OWEN G DUNN COMPANY/PRINTELECT - New Bern, NC
Location: Stonewall, NC United States
Joined: Feb 4th, 2021

About (request update)

Education (request update)

Strayer University class of 2004

Undergrad Major: Computer and Information Science

Experience

I currently work with OWEN G DUNN COMPANY/PRINTELECT - New Bern, NC as IT Manager
I have years of experience working in the Information Technology industry.

IT Manager | OWEN G DUNN COMPANY/PRINTELECT
From January 2020 to March 2020 • 0 year(s)
Responsible for company IT security and all phases of IT management. Created Internal Company Website using the Synology NAS System.

Remote SaaS Solutions Cloud Software Engineer | IBM
From February 2012 to June 2018 • 6 year(s)
Provided ongoing systems and user support of all computer applications for SaaS clients through various channels. Debugged and resolved customer issues, managed electronic tickets, and ensured positive customer experience.

Software Engineer | IBM
From October 2004 to December 2014 • 10 year(s)
Provided level 2 support for Tivoli Monitoring for databases. Installed, configured and setup agents on Unix, Zlinux, and Windows servers to monitor system components.

Software Engineer | IBM
From February 2002 to October 2004 • 2 year(s)
Provided level 2 support for Tivoli Identity Manager and SCM. Recreated problems using servers to simulate customer environments and provided FVT testing.

Software Engineer | IBM
From February 1995 to November 2002 • 7 year(s)
Level 2 support for Workstation-based Book manager applications on OS/390. Maintained databases, web pages, and provided technical support using various enterprise systems.

Mainframe Helpdesk Specialist | IBM
From June 1992 to June 1993 • 1 year(s)
Provided customer service and problem determination for internal customers with workstation, software and printer issues. Worked as contractor for Marriott Corporation.

Mainframe Helpdesk Specialist | IBM
From June 1990 to June 1992 • 2 year(s)
Provided customer service and technical support for mainframe systems and applications.

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