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Q&A With Rajay Lee-Jambet

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Rajay Lee-Jambet
Head of Customer Experience, Propel
Location: Atlanta, GA United States
Joined: Mar 9th, 2021
About   (request update)
Education   (request update)
University of Chicago class of 2015
Undergrad Major: Economics
Experience
I currently work with Propel as Head of Customer Experience
I have years of experience working in the Financial Services industry.
Head of Customer Experience | Propel Inc
From August 2020 to Current • 6 year(s)
 Manage customer experience operations for banking product customers and lead research for new financial product launches. Deliver weekly insights, manage staffing forecasts, and currently leading BPO partner integration project.
Director, Customer Experience | JUDY Prep Inc
From January 2020 to June 2020 • 0 year(s)
 Authored and executed launch plan for customer experience strategy and owned text program with 20,000 subscribers. Performed site and email QA to ensure consistent digital customer experience.
Manager, Customer Experience & Operations | Flamingo
From August 2017 to December 2019 • 2 year(s)
 Managed 4-9 customer service associates and executed launch plan for Flamingo CX including hiring, tools, and budgeting. Analyzed customer data to launch cross-functional initiatives and improved overall customer experience.
Operations Supervisor | McMaster Carr Supply Co.
From August 2015 to August 2017 • 2 year(s)
 Managed operations team of 14 people across 3 departments and designed systems to improve efficiency for 350,000+ products. Developed projects and processes to improve space management and meet product putaway KPIs.
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