Featured Member: Cynthia Fisher-Richardson on HBCU CONNECT!

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Cynthia Fisher-Richardson
IT Manager, OWEN G DUNN COMPANY/PRINTELECT
Location: Stonewall, NC United States
Joined: May 12th, 2021

About (request update)

Education (request update)

- College Not Listed - class of 1986

Undergrad Major: Computer and Information Science

Experience

I currently work with OWEN G DUNN COMPANY/PRINTELECT as IT Manager
I have years of experience working in the Computers, Software industry.

IT Manager | OWEN G DUNN COMPANY/PRINTELECT
From January 2020 to March 2020 • 0 year(s)
Responsible for company IT security and all phases of IT management. Resolved user issues and provided technical support for computer problems.

Remote SaaS Solutions Cloud Software Engineer | IBM
From February 2012 to June 2018 • 6 year(s)
Provided ongoing systems and user support for SaaS clients through Salesforce, Retain, and IBM Smartcloud Control Desk. Debugged customer issues and managed electronic tickets within SLA requirements.

Software Engineer | IBM
From October 2004 to January 2014 • 10 year(s)
Provided level 2 support for Tivoli Monitoring for databases (Oracle, DB2, MSSQL and Sybase). Installed and configured agents on Unix, Zlinux, and Windows servers.

Software Engineer | IBM
From February 2002 to October 2004 • 2 year(s)
Provided level 2 support for Tivoli Identity Manager and SCM. Recreated problems using servers to simulate customer environments.

Software Engineer | IBM
From February 1995 to November 2002 • 7 year(s)
Level 2 support for Workstation-based Book manager applications on OS/390. Resolved installation and operational issues for Windows customers.

Marriott Corporation Contractor | IBM
From June 1992 to June 1993 • 1 year(s)
Provided customer service and problem determination for internal customers with workstation, software and printer issues.

Mainframe Helpdesk Specialist | IBM
From June 1990 to June 1992 • 2 year(s)
Provided customer service and problem determination for internal customers with workstation, software and printer issues.

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