Featured Member: Jade Smith on HBCU CONNECT!

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Jade Smith
Customer Service Representative, Highland Capital Brokerage
Location: Birmingham, AL United States
Joined: Jun 4th, 2021

About (request update)

Education (request update)

Hawaii Pacific Univ class of 2009

Undergrad Major: Psychology

High School: Oxford Academy in Cypress, CA, class of 2005

Experience

I currently work with Highland Capital Brokerage as Customer Service Representative
I have 0 years of experience working in the industry.

Customer Service Representative | Highland Capital Brokerage
From October 2019 to March 2020 • 1 year(s)
Prepared final documents for life insurance policies and communicated with case managers via email.

Customer Service Representative | XPO Logistics
From August 2019 to October 2019 • 0 year(s)
Scheduled delivery dates, monitored delivery teams, and researched orders for delivery and damage claims.

Customer Service Expert | T-Mobile
From April 2018 to March 2019 • 1 year(s)
Processed payments, provided customer service, offered products and accessories, and resolved account issues.

Customer Service Representative | Tyco
From March 2017 to January 2018 • 1 year(s)
Elite team member handling remote access security systems, updating employee access, and educating customers on security systems.

Customer Service Representative | Bright House Networks
From November 2015 to January 2017 • 2 year(s)
Received inbound calls, educated clients on billing, processed payments, and provided technical support.

Customer Service Representative | Saddle Creek Logistics
From June 2014 to November 2014 • 0 year(s)
Allocated merchandise, verified shipments, printed BOLs, and organized delivery paperwork.

Case Manager | Indian Rivers
From September 2013 to February 2014 • 1 year(s)
Managed client load of 80-100 adults with mental illnesses, educated clients on independent living, and assisted with community resource applications.

Customer Service Representative II | Wells Fargo
From January 2011 to August 2013 • 2 year(s)
Received inbound calls, opened claims investigations, resolved complaints, and completed outbound follow-up calls.

Customer Service Representative | HealthSprings
From November 2010 to January 2011 • 1 year(s)
Resolved Medicaid policy questions, received over 100 daily calls, and advised on provider networks.

Bilingual Staff Coordinator | Automation Personnel Services
From April 2010 to October 2010 • 0 year(s)
Interviewed Spanish-speaking applicants, screened resumes, processed paperwork, and oriented employees on job duties.

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Guestbook Comments

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