Featured Member: Grady Deese on HBCU CONNECT!

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Grady Deese
Content Support Manager, A Cloud Guru
Location: Los Angeles,, CA United States
Joined: Jun 7th, 2021

About (request update)

Education (request update)

Elizabeth City State University class of 2004

Undergrad Major: Industrial Technology

Experience

I currently work with A Cloud Guru as Content Support Manager
I have years of experience working in the Information Technology industry.

Content Support Manager | A Cloud Guru
From January 2021 to Current • 5 year(s)
Provided cloud administration support across AWS, Azure and Google Cloud platforms while assisting students with learning materials and managing global support cases through ZenDesk.

IT Support -- Helpdesk Specialist II | Public Health Foundation Enterprises
From June 2020 to December 2020 • 0 year(s)
Provided superior customer experience through effective communication while responding to phone and email help desk requests using ticketing systems.

Azure IaaS Network Support Engineer | Microsoft
From April 2018 to October 2019 • 1 year(s)
Served as liaison for deploying and troubleshooting ARM templates, Azure IaaS technologies, and provided enterprise customer support while ensuring SLA compliance.

Lead Desktop Support Analyst | Broad River Furniture
From April 2016 to April 2018 • 2 year(s)
Coordinated Service Desk team operations, provided on-site and remote support, and administered Office 365 environment while maintaining network infrastructure and servers.

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