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Q&A With Dalhia Taplin

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Dalhia Taplin
Team Leader, C spire
Location: Hattiesburg, MS United States
Joined: Jun 10th, 2021
About   (request update)
Technology professional with 6+ years in telecommunications, specializing in technical support, team leadership, and customer solutions. Currently pursuing a Master’s in Informatics with a focus on Cybersecurity. Skilled in Windows systems, Active Directory, VMware, TCP/IP, DNS, DHCP, and Wireshark. Passionate about IT infrastructure, systems engineering, and delivering secure, scalable solutions. Eager to connect with professionals in IT, cybersecurity, and network engineering.
Life & Professional Aspirations:
Driven by a passion for technology and service, I aim to build a career in systems engineering where I can design secure, efficient IT infrastructures that support business growth. I’m committed to lifelong learning, leadership, and making a positive impact through both my work and relationships.
Education   (request update)
University of Southern Mississippi class of 2019
Undergrad Major: Computer Hardware Engineering
Campus Organization:
Delta Sigma Theta
Other College... class of 2027
Grad Major: Information Technology
Experience
I currently work with C spire as Team Leader
I have 7 years of experience working in the Sales industry.
Team Leader | C Spire
From June 2018 to December 2025 • 7 year(s)
 At C Spire, I serve as an Account Service Representative III and Team Leader, responsible for delivering technical support, resolving service issues, and managing customer accounts in a fast-paced telecommunications environment. I provide tailored solutions for wireless and broadband services, consistently rank among the top performers in sales and customer satisfaction, and lead team initiatives to improve service efficiency. My role requires strong communication skills, technical troubleshooting, and a deep understanding of telecom products and systems.
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Be blessed
Tagged by Ralph White on 05/18/2025  
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