Featured Member: Arria Evans on HBCU CONNECT!

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Arria Evans
Technical Account Manager, Lenovo
Location: Raleigh-Durham, NC United States
Joined: Jun 28th, 2021

About (request update)

Education (request update)

Livingstone College class of 2014

Undergrad Major: Computer and Information Science

Experience

I currently work with Lenovo as Technical Account Manager
I have years of experience working in the Computers, Software industry.

Technical Account Manager | Lenovo
From June 2022 to Current • 4 year(s)
Manages client relationships and technical requirements, collaborating with DevOps and stakeholders to drive service delivery and achieve 98% product performance while implementing feedback systems for continuous improvement.

Change Manager | Cisco Systems
From December 2019 to June 2022 • 3 year(s)
Planned and architected change requests across Voice, Security, and Cloud platforms, managing incidents from initiation to closure while coordinating with stakeholders and change authorities.

FEP Manager | Blue Cross Blue Shield NC
From May 2019 to September 2019 • 0 year(s)
Ensured Federal Employee Program automation accuracy after migration and led project coordination, administration, and implementation while providing trend reports and KPI analysis.

Sr. Project Coordinator | NetApp
From February 2018 to July 2018 • 0 year(s)
Maintained 16 American Global Accounts worth $375.6M in revenue, facilitated account planning workshops, and enabled account teams through strategic planning and customer proposal writing.

Sr. Technical Project Coordinator | Verizon Enterprise
From February 2016 to January 2018 • 2 year(s)
Managed incident and problem reporting, performed quality analysis of Priority 1 & 2 tickets, and served as primary contact for IT service management while monitoring KPIs and SLA compliance.

Sr. Service Program Coordinator | Verizon Enterprise
From February 2017 to June 2017 • 0 year(s)
Acted as customer service advocate and primary contact, fostered strategic relationships, and managed service issue resolution while facilitating governance meetings and quarterly service reviews.

Telecom Field Technician | Verizon Enterprise
From April 2016 to July 2016 • 0 year(s)
Inspected, tested, and analyzed cables and equipment, installed CAT 5e/6 and fiber optic cables, and conducted telephone/data moves, adds, and changes.

Systems Test Engineer | EMC Corporation
From November 2014 to February 2016 • 2 year(s)
Examined JavaScripts for debugging, maintained test objects, developed test procedures, and troubleshot hardware anomalies while loading software installations.

Project Coordinator | Credit Suisse
From August 2014 to October 2015 • 1 year(s)
Assisted PM in maintaining project schedules and deliverables, collaborated with managers to ensure alignment with business goals, and monitored expenses while implementing cost-saving actions.

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