Featured Member: Stephanie Cook on HBCU CONNECT!

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Q&A With Stephanie Cook

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Stephanie Cook
IT Infrastructure Operations Manager , AmeriSave Mortgage Company
Location: Atlanta, GA United States
Joined: Jul 25th, 2021

About (request update)

Education (request update)

University of S Carolina Upstate class of 2012

Undergrad Major: Management Information Systems

Webster Univ class of 2015

Grad Major: Management

Experience

I currently work with AmeriSave Mortgage Company as IT Infrastructure Operations Manager
I have years of experience working in the Healthcare, Other industry.

IT Infrastructure Operations Manager | AMERISAVE MORTGAGE COMPANY
From March 2022 to Current • 4 year(s)
Manage two high-performance teams responsible for implementing technology solutions, maintaining physical/virtual Desktop infrastructure and endpoints while providing customer support. Work with security teams on vulnerability management and remediation using tools like Rapid 7 Insight VW, Intune, Azure AD, and Jamf.

Unified Endpoint Analyst (Deployment and Compliance) | CHILDREN'S HEALTHCARE OF ATLANTA
From July 2021 to March 2022 • 1 year(s)
Responsible for security compliance, asset management, monitoring, and remediation of all end point devices. Lead workstation patching remediation efforts and organizational end user device projects while monitoring HIPAA, Meaningful Use and PCI compliance.

National IT Administrator/Regional Manager | TRANSWESTERN
From November 2019 to July 2021 • 2 year(s)
Manage and responsible for all IT needs for Corporate offices and Management properties in Transwestern's Southeast Region. Procure, install, setup and support user workstations, handheld devices, printers, network equipment, and software.

SCA Computer Operator/User Support Specialist | NTT DATA (CDC)
From November 2017 to November 2019 • 2 year(s)
Provide hands-on and remote IT support in a 24x7 environment to global and local end users. Active Directory and Group Policy administration and IT/project deployment lead in an ITIL work environment.

Sr. Information Technology Specialist/Database Specialist | FULTON COUNTY GOVERNMENT (DEPT OF HEALTH & WELLNESS)
From December 2014 to November 2017 • 3 year(s)
Provided leadership, direction and training and expert technical service and support in an ITIL environment. Install, troubleshoot, and configure computers for nine health center locations while maintaining databases and creating monthly reports.

IT Service Delivery Manager | STEPONE COMPUTER SERVICES
From May 2013 to December 2014 • 1 year(s)
Managed team of technicians deploying computer hardware and software according to customer specifications. Spearheaded Windows 10/7 large scale deployment projects including migrations, upgrades and refreshes.

Information Resource Consultant II | SC DEPT. OF TRANSPORTATION
From March 2009 to August 2011 • 2 year(s)
Installed, administered, and configured Dell and Gateway computers, Blackberry devices, desktop/network printers, servers. Administrator for Active Directory services and provided network application and software support.

Process Engineering Technician/Discipline Application Specialist | FLUOR CORPORATION
From April 2007 to January 2009 • 2 year(s)
In a Construction project management centric environment, provided technical support to Process Engineers including maintain/distribute technical information, Engineering specifications and documentation for projects life cycle. Served as Health, Safety & Environmental (HSE) Research Assistant.

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