Featured Member: Shanice Mckenzie on HBCU CONNECT!

Q&A With Shanice Mckenzie

Shanice Mckenzie
Technical Service Analyst to Optimize System Functionality., 3M Health Information Systems
Location: Middleburg, FL United States
Joined: Oct 19th, 2021

About (request update)

Education (request update)

Florida A&M University class of 2017

Undergrad Major: Information Technology

Experience

I currently work with 3M Health Information Systems as Technical Service Analyst to Optimize System Functionality.
I have years of experience working in the Information Technology industry.

Technical Service Analyst | 3M Health Information Systems
From August 2018 to Current • 8 year(s)
Assess customers in identifying issues and explain solutions to optimize system functionality. Created support documentation and provided training to end users, achieving 95% customer satisfaction.

IT Support Associate | Alegeus Technologies
From September 2017 to August 2018 • 1 year(s)
Installed software and configured hardware for new employees. Supported Active Directory administration and troubleshot Office 365 applications.

Instructor and Program Support | CodeCraft Works
From March 2017 to August 2017 • 0 year(s)
Improved student participation through creative problem-solving lessons and hands-on activities. Assisted program director with curricula preparation and evaluated student progress.

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