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Q&A With Royelle Robertson

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Royelle Robertson
Senior IT Analyst, BULL MOOSE INDUSTRIES
Location: O'Fallon, MO United States
Joined: Feb 23rd, 2022

About (request update)

Education (request update)

Jackson State University class of 2010

Undergrad Major: Computer and Information Science

Weber St Univ class of 2016

Grad Major: Information Technology

Experience

I currently work with BULL MOOSE INDUSTRIES as Senior IT Analyst
I have years of experience working in the Computers, Software industry.

Senior IT Analyst | Bull Moose Industries
From June 2017 to Current • 9 year(s)
Lead IT Applications analyst providing support for Customer Service Business stakeholders across core customer-facing interactions and Sales responsibilities. Document internal processes and deliver expansion with Oracle JD Edwards ERP and Salesforce custom integrations.

CRM (Customer Relationship Management) Business Analyst | Scottrade, Inc.
From August 2015 to June 2017 • 2 year(s)
Co-Product Owner/analyst who supported IT Agile delivery team and internal bank/brokerage dept. to ensure successful sprint, priority, UAT, and release execution. Embedded process and application system solutions to aid effectiveness of the Siebel Oracle CRM system.

Systems Analyst | MasterCard Worldwide
From April 2014 to January 2015 • 1 year(s)
Constructed and managed user stories, acceptance criteria, and test-use cases on Rapid Kanban boards in JIRA. Conducted tollgate audit reviews on high-profile Waterfall & Agile projects over $350K to indicate state of compliance for MasterCard project management standards.

Software Engineer | MasterCard Technologies
From February 2013 to April 2014 • 1 year(s)
Managed duties of offshore resources to assist in 24-hour support model. Standardized global production support processes and defined streamlined internal implementation procedures against internally defined SLAs.

Associate Software Engineer | MasterCard Technologies
From June 2010 to January 2013 • 3 year(s)
Supported enterprise third-party Agile Internal tool suite (JIRA, Confluence, Bamboo, Crucible+Fisheye, Crowd, and Artifactory) as application administrator. Led daily project scrum calls for a cross-functional team of 6 and aided in promoting rollout of Agile methodology.

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