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Q&A With Edward Trotter

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Edward Trotter
NETWORK OPERATIONS MANAGER, ABNB
Location: Suffolk , VA United States
Joined: Mar 1st, 2022
About   (request update)
Education   (request update)
Norfolk State University class of 2007
Undergrad Major: Computer and Information Science
Norfolk State University class of 2010
Grad Major: Public Administration
Experience
I currently work with ABNB as NETWORK OPERATIONS MANAGER
I have years of experience working in the Banking industry.
Operations Manager, Information Technology | ABNB Federal Credit Union
From September 2015 to Current • 11 year(s)
 Manage Enterprise Technology at 18 locations, oversee helpdesk and desktop support staff, formulate IT budget and manage expenditures.
Senior Server Engineer | Norfolk State University
From April 2012 to September 2015 • 3 year(s)
 Managed and supported server infrastructure including VMware, Exchange, Active Directory, coordinated installation and maintenance of servers and data center equipment.
Desktop Support Supervisor | Norfolk State University
From November 2009 to April 2012 • 3 year(s)
 Supervised IT deployment projects, managed 4 full-time PC technicians and up to 30 part-time employees, managed 15 computer labs.
Information Technology Specialist II / PC Technician | Norfolk State University
From May 2007 to November 2009 • 2 year(s)
 Provided technical support for campus faculty and staff, performed hardware troubleshooting, managed Ghost imaging server and installations.
Information Technology Specialist I | Norfolk State University
From March 2006 to May 2007 • 1 year(s)
 Provided technical support for campus users including internet connectivity, wireless networking, password resets, and software installations.
Technical Support Representative Level II Technician | Dell Technical Support
From March 2005 to March 2006 • 1 year(s)
 Provided technical support for level I technicians responding to incoming software and internet support calls for Dell clients.
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