Featured Member: Chanel Phillips on HBCU CONNECT!

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Chanel Phillips
Customer Care and Sales Program Manager, MSC Industrial Supply Co.
Location: Black or African American, GA United States
Joined: Apr 21st, 2022

About (request update)

Education (request update)

Spelman College class of 1995

Undergrad Major: Political Science

Emory Univ class of 2008

Grad Major: Business Administration

Experience

I currently work with MSC Industrial Supply Co. as Customer Care and Sales Program Manager
I have years of experience working in the Customer Service and Call Center industry.

Customer Care Manager and National Sales Program Manager | MSC INDUSTRIAL SUPPLY COMPANY
From January 2013 to Current • 13 year(s)
Led team of seven supervisors and 80+ associates, executed Sales Up Program generating over $1M revenue, met performance metrics for 48 consecutive quarters.

Center Leader | SOUTHWEST AIRLINES
From January 2011 to December 2013 • 2 year(s)
Provided leadership for 300+ employees in Atlanta contact center, incorporated strategies for optimal performance, generated reports and developed Annual Operating Plan.

Manager of Customer Relations | AIRTRAN AIRWAYS
From January 2007 to December 2011 • 4 year(s)
Managed Customer Relations Department for fastest growing U.S. domestic air carrier, led team responsible for customer recovery and post-flight communications.

Station Manager | AIRTRAN AIRWAYS
From January 2004 to December 2007 • 3 year(s)
Managed station operations in Washington D.C. location.

Customer Service Duty Manager | AIRTRAN AIRWAYS
From January 2003 to December 2004 • 1 year(s)
Supervised customer service operations and managed daily duties.

Customer Service Duty Manager | AIRTRAN AIRWAYS
From January 2001 to December 2003 • 2 year(s)
Supervised customer service operations and managed daily duties.

Customer Service Supervisor | AIRTRAN AIRWAYS
From January 1999 to December 2001 • 2 year(s)
Supervised customer service team and operations.

Customer Service Specialist | AIRTRAN AIRWAYS
From January 1998 to December 1999 • 1 year(s)
Provided customer service support and assistance.

Reservations Training Instructor | AIRTRAN AIRWAYS
From January 1997 to December 1998 • 1 year(s)
Conducted training programs for reservations staff.

Customer Service/Ramp Training Instructor | AIRTRAN AIRWAYS
From January 1996 to December 1997 • 1 year(s)
Provided training for customer service and ramp operations staff.

Reservation Sales Specialist | AIRTRAN AIRWAYS
From January 1995 to December 1996 • 1 year(s)
Handled reservation sales and customer bookings.

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