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Apurva Sthanam
Support Escalation Engineer, Microsoft
Location: Georgia, GA United States
Joined: Apr 22nd, 2022

About (request update)

Education (request update)

- College Not Listed - class of 2011

Undergrad Major: Computer and Information Science

Wichita St Univ class of 2015

Grad Major: Computer Engineering

Experience

I currently work with Microsoft as Support Escalation Engineer
I have years of experience working in the Information Technology industry.

Support Escalation Engineer | Microsoft
From July 2020 to Current • 6 year(s)
Resolve Azure ADF/SSIS/MDS/DQS escalated cases, create documentation, conduct case triage meetings, and provide mentoring to new support engineers.

Support Engineer | Microsoft
From March 2020 to July 2020 • 0 year(s)
Accept Azure ETL support incidents from customers and work directly with premier organizations to solve data/ETL related problems.

BI Developer/DBA | Haynes Furniture
From September 2019 to March 2020 • 1 year(s)
Develop ETL packages using SSIS and reports using SSRS, create sales and operational reports, and maintain SQL databases.

BI Developer | Ferguson Enterprises
From November 2017 to September 2019 • 2 year(s)
Develop ETL jobs for data warehouse, create SSIS packages for data extraction, and work with stakeholders using agile methodology.

ETL Developer | Internet Testing Systems
From April 2017 to November 2017 • 0 year(s)
Create and update SSIS packages, validate data metrics, and work efficiently with high volume data using SQL.

SQL Production Analyst | Anthem
From August 2016 to December 2016 • 0 year(s)
Provide logging and error handling in SSIS packages, perform ETL operations, and create scheduled SSIS packages for data feeds.

Graduate Teaching Assistant & Graduate Assistant | Wichita State University
From January 2014 to December 2015 • 1 year(s)
Maintained database for CIBA, provided IT support for health center, and maintained documentation on production database environments.

Business Technology Analyst | Deloitte Consulting US-India
From September 2013 to January 2014 • 1 year(s)
Developed training materials and test cases for Siebel and Oracle applications, analyzed user problems and documented business processes.

Service Engineer | Tata Consultancy Services
From July 2011 to August 2013 • 2 year(s)
Identified testing approaches in Siebel CRM, documented testing requirements, maintained test defect reports and validated software.

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