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Audrey Phillips
Customer Service, Unitedhealth Group
Location: Richmond Heights, OH United States
Joined: Jul 16th, 2022

About (request update)

Education (request update)

Alabama State University class of 1995

Undergrad Major: Telecommunications

Experience

I currently work with Unitedhealth Group as Customer Service
I have years of experience working in the Customer Service and Call Center industry.

Customer Service | Unitedhealth Group
From October 2018 to Current • 8 year(s)
Handle incoming calls from customers on benefit eligibility questions, guide callers on prescription benefits and premiums, make outbound calls on prescription orders and payment issues.

Customer Service Rep | Arise Virtual Call Center
From September 2011 to Current • 15 year(s)
Work in virtual call center setting servicing clients such as Turbotax, Walgreens, ATT, AAA, Barnes and Nobles, and Sears with various customer service duties.

Customer Service Rep | Convergent
From November 2016 to September 2018 • 2 year(s)
Handle collections for major cellphone company, accept payments, make payment arrangements, upsell phones and accessories, and reach out to customers with canceled accounts.

Customer Service Rep | ER Solutions
From January 2008 to August 2011 • 3 year(s)
Assist customers with Electric and Gas accounts in inbound call center setting, make payment arrangements, and process orders for new services.

Help Desk Technician | Electronic Data Systems
From October 2006 to October 2007 • 1 year(s)
Provide assistance to Federal government agencies for traveling requirements using online processing system with excellent customer service skills.

Customer Service Rep | Electronic Data Systems
From March 2005 to October 2006 • 1 year(s)
Serve as liaison between borrowers and U.S. Department of Education for loan consolidation, process loan certificates and provide counseling to borrowers.

Senior Secretary | Alabama State University
From December 2002 to March 2005 • 3 year(s)
Build and maintain database for 800 middle and high school students, assist academic counselors with workshops, and provide customer service for Trio programs.

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