Featured Member: Marley Reyna on HBCU CONNECT!

Q&A With Marley Reyna

Marley Reyna
Technical Support Analys, Pearson
Location: Washington, DC United States
Joined: Sep 23rd, 2022

About (request update)

Education (request update)

Howard University class of 2023

Undergrad Major: Comparative Literature

Experience

I currently work with Pearson as Technical Support Analys
I have years of experience working in the Customer Service and Call Center industry.

Technical Support Analyst | Pearson
From June 2022 to August 2022 • 0 year(s)
Provided technical/software service and support to customers through various contact touchpoints, performed troubleshooting and problem resolution for hardware and software issues.

Internship | Zane Networks, Inc.
From October 2019 to May 2020 • 1 year(s)
Designed CRM proposals for PHI/PII storage, provided cybersecurity support and technical assistance for healthcare programs, assisted with system awareness training and disaster recovery planning.

Assistant Manager | Joe the Juice
From October 2018 to March 2020 • 2 year(s)
Provided customer service and management responsibilities at juice bar chain, maintained health standards, handled financial transactions, and trained new employees.

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