Featured Member: Kylan Riley on HBCU CONNECT!

Q&A With Kylan Riley

Kylan Riley
Market Operations Team Lead, Carvana
Location: Murfreesboro , TN United States
Joined: Oct 10th, 2022

About (request update)

Website:

https://www.linkedin.com/in/kylanriley/

Education (request update)

University of Phoenix class of 2026

Undergrad Major: Management

Experience

I currently work with Carvana as Market Operations Team Lead
I have years of experience working in the Internet/E-Commerce industry.

Market Operations Team Lead | Carvana
From September 2025 to Current • 1 year(s)
Direct day-to-day operations across logistics, vehicle delivery, and customer engagement while leading and coaching a team of Customer Advocates. Deliver data-driven insights to senior management and identify process gaps to strengthen operational consistency.

Associate Manager | Ralph Lauren
From October 2023 to September 2025 • 2 year(s)
Supervised 40+ employees to exceed KPIs, driving a 4% profit increase and maintaining high brand standards. Implemented morale-boosting initiatives and organized community volunteer programs across the Mid-South district.

Shipping & Logistics Manager | Genesis Diamonds
From April 2023 to October 2023 • 0 year(s)
Streamlined vendor communication and purchase order accuracy, reducing delivery errors and ensuring customer satisfaction. Managed tracking and analysis of 100+ customer orders weekly to guarantee on-time delivery.

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