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Q&A With Audra Bell

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Audra Bell
Customer Success & Operations Manager, ZogSports
Location: Washington, DC
Joined: Nov 27th, 2022
About   (request update)
Education   (request update)
Howard University class of 2016
Undergrad Major: Biology
Experience
I currently work with ZogSports as Customer Success & Operations Manager
I have 0 years of experience working in the Customer Service and Call Center industry.
Customer Success & Operations Manager | ZogSports
From September 2021 to Current • 5 year(s)
 Managed over 30 employees ensuring consistency across policies and procedures. Collaborated with General Counsel to develop staff incentive program increasing employee retention by 25%.
Operations Manager | Crysp DC
From September 2019 to September 2021 • 2 year(s)
 Trained and managed over 15 employees to operate a 27 acre athletic facility and stadium. Created operations manual and employee appraisal process to increase efficiency.
Operations Coordinator | Washington Tennis & Education Foundation
From September 2018 to September 2019 • 1 year(s)
 Liaised between Board of Directors and foundation staff to ensure smooth operations delivery. Utilized business intelligence solutions to manage foundation budgets.
Events Coordinator | Capital Sports Ventures
From March 2018 to July 2018 • 0 year(s)
 Coordinated grassroots and community-level outreach and marketing for DC Bike Ride 2018. Managed all client customer service inquiries and initiatives.
Associate Agent/Relationship Manager | Global Sports Management
From May 2017 to March 2018 • 1 year(s)
 Signed leading sports talent and spearheaded client recruitment. Negotiated lucrative sponsorship deals for international clients.
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Guestbook Comments
A very warm welcome to you. It is lovely to have you among us. May you have a blessed, constructive and prosperous day. Stay strong.
Tagged by Ralph White on 12/07/2022  
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