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Q&A With Nancy Cardona

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Nancy Cardona
General Manager , Hampton Inn By Hilton
Location: Rochester, NY United States
Joined: Feb 28th, 2023
About   (request update)
Education   (request update)
University of PR class of 1996
Undergrad Major: Marketing
Experience
I currently work with Hampton Inn By Hilton as General Manager
I have years of experience working in the Hospitality/Tourism industry.
Director of Catering | DoubleTree by Hilton
From August 2023 to Current • 3 year(s)
 Responsible for sales and services operations, acting F&B Department Director and Banquet Manager. Reduced beverage cost from 49% to 16% and established new SOPs.
Sales & Services Director | Joseph A Floreano Rochester Riverside Convention Center
From April 2022 to July 2023 • 1 year(s)
 Increased cash flow through payment restructuring and created action plan resulting in 15% business increase. Responsible for planning and execution of events for over 1500 people.
Multi-Unit (MU) General Manager | Extended Stay of America
From September 2021 to April 2022 • 1 year(s)
 Managed multiple ESA properties bringing both hotels to top two in district and among top 20 in company for cleanliness and guest services.
General Manager | Extended Stay of America
From May 2021 to September 2021 • 0 year(s)
 Responsible for day-to-day hotel operations with emphasis on customer service, guest satisfaction, and financial management. Generated daily rate analysis and revenue reports.
Executive Housekeeper | Residence Inn by Marriott
From November 2019 to May 2021 • 2 year(s)
 Responsible for housekeeping department, houseman, and laundry facilities. Increased guest cleanliness satisfaction from 69.3 to 87.4.
Assistant General Manager | Microtel Inn & Suites By Wyndham
From February 2019 to November 2019 • 0 year(s)
 Responsible for guest satisfaction of entire property and provided administrative and operational support to GM.
Hotel F&B Manager | Del Lago Resort & Casino
From February 2018 to January 2019 • 1 year(s)
 Responsible for three F&B outlets, banquet, room service, and catering. Recovered $185k in open accounts and reduced beverage cost from 45% to 14%.
Events & Meeting / Sales Manager | W Starwood/Marriott Hotel
From January 2015 to September 2017 • 2 year(s)
 Coordinated corporate meeting schedules and developed cost-effective menus. Achieved highest occupancy and room revenue among all Marriott/Starwood Hotels in PR.
Director of Groups and Convention Services / ACTING GENERAL MANAGER | Gran Melia Hotel
From October 2009 to December 2014 • 5 year(s)
 Successfully managed Groups and Convention Department overseeing over 200 associates. Increased social market by 100% and convention business by 20%.
Catering Manager | Wyndham Rio Mar Resort
From January 2005 to September 2009 • 4 year(s)
 Negotiated catering contracts and maximized revenue by yielding high demand periods. Developed marketing strategies to meet sales goals.
Guest Services Manager | Westin Hotel Rio Mar
From December 2002 to January 2005 • 3 year(s)
 Responsible for guest satisfaction of entire property and created action plans for departments falling below company standards.
Various Positions (VIP Manager, Housekeeping Supervisor, Rooms Control Agent, Front Desk, Concierge) | Westin Hotel Rio Mar
From January 1994 to January 2002 • 8 year(s)
 Held multiple roles including VIP Manager, Housekeeping Supervisor, Rooms Control Agent, Front Desk, and Concierge positions.
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