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Jawon Biddle
Senior Operations Associate , Gobrands dba Gopuff
Location: Wilmington , DE United States
Joined: Apr 5th, 2023

About (request update)

Mass Communications graduate from Delaware State University with a concentration in Digital Media Production. Google Project Management certified. Currently a Senior Operations Associate at Gopuff, managing high-volume workflows, data entry, and confidential records while tracking metrics in Excel. Previously an Application Processor through Adecco on contract with Citibank, handling sensitive passport documents with strict confidentiality. Overhauled my college radio station's logging and scheduling systems, improving accuracy and efficiency. Volunteer with Girl Scouts, supporting coordination and record-keeping. Skilled in Microsoft Office, Adobe Creative Suite, and data tracking. Seeking roles in operations, HR, media, or public service where attention to detail matters.

Education (request update)

Delaware State University class of 2023

Undergrad Major: Mass Communication

Experience

I currently work with Gobrands dba Gopuff as Senior Operations Associate
I have 7 years of experience working in the Broadcasting/Public Communications industry.

Volunteer Troop Assistant | Girl Scouts of the USA (Wilmington Local Troop)
From May 2026 to Current • 0 year(s)
� Support troop leaders with event coordination, scheduling, and parent communication � Assist with administrative tasks, record-keeping, and activity planning � Maintain organized records for troop activities, attendance, and permissions � Communicate procedural information clearly to parents and community partners � Serve as a reliable point of contact for families and community partners

Senior Operations Associate | Gobrands dba Gopuff
From July 2025 to Current • 1 year(s)
Manage high-volume overnight operations, ensuring accurate inventory and order processing � Maintain detailed records and documentation in internal systems � Track and report daily operational metrics using Excel and internal databases � Review incoming inventory and order data for discrepancies; escalate findings to management � Handle confidential customer and operational information with discretion � Collaborate with team members to meet daily targets under tight deadlines � Trained in multiple operational functions, providing backup coverage as needed

Data Processor | Adecco (Contract with Citibank N.A.)
From October 2023 to August 2024 • 1 year(s)
Processed passport application documents containing sensitive personal information � Entered and verified data in secure systems, ensuring accuracy and completeness � Followed strict confidentiality and security procedures for handling personal records � Reviewed documents for compliance with requirements and flagged discrepancies � Collaborated with team members to meet processing deadlines and quality standards

Management Analyst I | Business Interface LLC (Contract with Delaware Department of Health and Social Services)
From April 2023 to July 2023 • 0 year(s)
Processed 250�500 applications daily for food stamp program and supported 2023 Medicaid project � adaptable to high volume and shifting priorities � Supported 25 end-to-end client cases through full lifecycle; client-focused and collaborative with case managers to ensure successful resolution � Performed data entry, quality assurance, medical coding, filing, and administrative support � methodical and detail-oriented in a regulated government environment � Completed HIPAA, health services, and government compliance trainings; professional in handling sensitive client information � Hosted cross-building meetings via Zoom and Teams connecting 4 social services buildings; clear and concise in facilitating communication across teams � Used SharePoint to organize and share documents across departments � structured approach to document management

Radio Station Operations Assistant | Delaware State University
From August 2019 to December 2021 • 2 year(s)
� Overhauled radio logging and music scheduling systems, improving workflow efficiency � Audited existing records to identify errors and discrepancies; corrected data and updated documentation � Updated platform configurations and expanded music selection database � Trained staff on new systems and standard operating procedures � Ensured compliance with station policies and FCC regulations � Prepared written summaries and reports for station management

Resident Advisor | The Salvation Army USA Eastern Territory
From August 2020 to November 2021 • 1 year(s)
Supervised 30�50 residents during overnight shifts as the only staff member on-site � calm under pressure and approachable in a crisis setting � Conducted security rounds and logged facility entries/exits � reliable and methodical in maintaining safety records � Resolved approximately 4 conflicts per day through diplomatic de-escalation and empathetic needs assessments � Coordinated 2�4 staff shifts per week via email and scheduling tools � structured and proactive in managing coverage

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