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Michael Henry
Business Control Manager , Bank of America
Location: Sunrise, FL United States
Joined: Apr 12th, 2023

About (request update)

Education (request update)

Dickinson Col class of 2006

Undergrad Major: International Business

Pepperdine Univ class of 2017

Grad Major: Marketing

Experience

I currently work with Bank of America as Business Control Manager
I have years of experience working in the Banking industry.

Business Control Manager, Vice President | Bank Of America
From December 2021 to Current • 5 year(s)
Manages 2nd line of defense Sales Practice Risk program for 60,000 associates and owns Consumer & Small Business Sales Integrity Guidelines and training.

Enterprise Workgroup Lead, LGBTQ+ Pride Employee Network Leadership Council | Bank Of America
From November 2017 to July 2022 • 5 year(s)
Led cross functional enterprise committee to increase diversity self-identification metrics and executed go to market campaigns across 34 U.S. employee resource groups.

Product Manager/Client Manager - Cobrand Affinity Partners | Bank Of America
From March 2020 to December 2021 • 1 year(s)
Defined acquisition strategies for $1.7B loan portfolio and deployed 200+ partner e-mail marketing campaigns representing 13% of credit card loan portfolio.

Financial Stability Committee Member, Bank of America Representative | United Way of Broward County
From January 2019 to April 2020 • 1 year(s)
Evaluated 20+ funding proposals totaling $1M in funding to support economic mobility for vulnerable populations with 100% Board adoption success rate.

Customer Experience Analyst, AVP | Bank Of America
From September 2018 to February 2020 • 2 year(s)
Conducted analytical theme analyses of 300K complaints annually and identified 1,000+ opportunities to improve client experience with $41MM cost savings.

Market Leader Trainee, North Miami/Fort Lauderdale Region | Bank Of America
From January 2018 to September 2018 • 0 year(s)
Led strategies for 28 associates and 7 financial centers, established student market roadmap for 71 financial centers resulting in 300% increase in events.

Channel Effectiveness Manager, Employee Financial Services | Bank Of America
From June 2017 to December 2017 • 0 year(s)
Developed Salesforce tool for associate training and led cross-functional team to establish digital tool tracking effectiveness for 1000+ national client events.

Summer Associate, Greater Charlotte Sales Region | Bank Of America
From June 2016 to August 2016 • 0 year(s)
Executed 30 branch mystery shops with 15% increase in client experience and analyzed data for HR project resulting in 50% reduction in training time/cost.

Account Manager | Demerara Distillers (DDL)
From July 2014 to January 2016 • 2 year(s)
Developed market strategy for 60 accounts and revamped marketing to reduce printing costs by 30% while increasing account sales by 15%.

Major Gifts Officer | Temple University
From July 2012 to July 2014 • 2 year(s)
Managed 200+ portfolio with wealth range up to $250K across 15 schools and implemented analytical prospecting strategies for multi-year six figure gifts.

Associate Program Coordinator | Yale University
From July 2008 to June 2012 • 4 year(s)
Qualified $500,000 in new wealth, partnered to raise $22M for $3.5B campaign, and built gift contract governance system reallocating $13M to P&L.

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