Featured Member: Frank McCune on HBCU CONNECT!

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Q&A With Frank McCune

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Frank McCune
Product Owner, Elevance Health
Location: Nolensville, TN United States
Joined: Aug 21st, 2023

About (request update)

Education (request update)

Tougaloo College class of 1994

Undergrad Major: Computer and Information Science

Experience

I currently work with Elevance Health as Product Owner
I have years of experience working in the Consulting Services industry.

Contract Agile Product Owner | Elevance Healthcare
From June 2022 to June 2023 • 1 year(s)
Led development teams through Sprint Ceremonies, managed product backlog, and defined IVR system requirements and functionality.

Customer Service Engineer | Enghouse Interactive LLC
From February 2020 to June 2022 • 2 year(s)
Provided IVR architecture and cloud-based contact center solutions, created business specifications and use cases for customer implementations.

Sales Engineer | EarthBend LLC
From April 2018 to January 2020 • 2 year(s)
Provided contact center solutions using Cisco Telephony and Enghouse CCSP, managed customer requirements and built analytics reports.

Revenue Recovery Supervisor | UPS
From August 2017 to March 2018 • 1 year(s)
Managed 6 auditor clerks, used freight dimension formulas to drive revenue, and supervised 20-30 employees in package handling operations.

Information Technology Specialist | Vanderbilt
From May 2017 to July 2017 • 0 year(s)
Supported EPIC EHR rollout project, provided technical support and trained users on business information systems.

Lead Contact Center Architect / Sr.Systems Analyst | Healthways, Inc.
From October 2001 to May 2016 • 15 year(s)
Led contact center architecture projects, developed SQL reporting solutions, and managed enterprise dialer technology implementations across multiple locations.

Infrastructure App Developer | Zycron Computer Services Inc.
From February 2001 to September 2001 • 0 year(s)
Developed departmental Intranet using Active Server Pages and implemented HEAT Help Desk Manager Software solutions.

Contractor/ Programmer | Deloitte & Touche Consulting Group
From October 1998 to January 2001 • 3 year(s)
Developed applications for Saturn Corp assembly tracking and data management systems for multiple corporate clients.

Software Engineer | Mississippi Secretary of State Office
From January 1998 to August 1998 • 0 year(s)
Served as developer and support for internal web site development and maintenance.

Technology Manager | Serve-U Home Health Agency
From May 1987 to December 1997 • 10 year(s)
Managed integrated medical information systems, supervised billing operations for Medicare/Medicaid, and directed IT operations across 13 remote offices.

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