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Q&A With Yana Humphrey

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Yana Humphrey
Customer Service Supervisor , Tile Redi
Location: Dallas, NC United States
Joined: Sep 7th, 2023
About   (request update)
Education   (request update)
Spelman College class of 2017
Undergrad Major: Psychology
Experience
I currently work with Tile Redi as Customer Service Supervisor
I have years of experience working in the Sales industry.
Customer Service Supervisor | Tile Redi
From June 2022 to August 2023 • 1 year(s)
 Supervised customer service operations, rebuilt department and trained employees, achieved 98% customer satisfaction rate while managing call center staff and resolving escalated issues.
Operations Associate | Industrious
From January 2020 to June 2022 • 2 year(s)
 Provided exceptional customer service to 250+ members, managed accounts payable and budgets, coordinated events and tours while assisting with art programs and office design.
Server & Bartender | TGI Fridays
From February 2017 to December 2019 • 2 year(s)
 Promoted from lead server to bartender with 99% customer satisfaction rating, trained new staff and managed POS systems while providing personalized service.
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