Featured Member: Khalil Mack on HBCU CONNECT!

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Khalil Mack
Training Facilitator , Capitol Bridge LLC
Location: Lakeland , FL United States
Joined: Jan 5th, 2024

About (request update)

Education (request update)

Edward Waters University class of 2020

Undergrad Major: Business Administration

Experience

I currently work with Capitol Bridge LLC as Training Facilitator
I have 12 years of experience working in the Computers, Software industry.

Training Facilitator | Capitol Bridge LLC
From July 2025 to December 2025 • 0 year(s)
Designed and delivered structured training programs aligned with organizational and marketplace compliance standards Developed lesson plans, learning objectives, and performance assessments to accelerate agent readiness Facilitated instructor-led and interactive training sessions using multimedia and adult-learning methodologies Successfully trained agents to qualify and assist consumers with healthcare marketplace coverage

Elite Account Expert | T-mobile USA INC
From August 2022 to August 2024 • 2 year(s)
Managed full-cycle sales process from prospecting to close across voice, data, and device solutions Expanded and retained customer accounts through consultative selling and strategic upselling Consistently met or exceeded sales targets while resolving escalations and maintaining high CSAT Utilized CRM and sales automation tools to track pipeline activity and forecast revenue

Business Development Representative | MIRKU
From January 2020 to November 2021 • 1 year(s)
Maintained product knowledge, developed business pipeline using cold and warm techniques, and planned client relationship cultivation events resulting in 50% clientele base expansion.

Operations Manager | 7th and grove hospitality
From December 2019 to December 2020 • 1 year(s)
Managed daily operations including inventory counting, food handling, cooking, food prepping, and opening/closing procedures.

Debt Collector | Diversified Consultants Inc
From June 2017 to December 2018 • 1 year(s)
Arranged debt repayment schedules, located delinquent customers, and performed data entry for customer information.

Driver/Operations Manager | Game Truck
From July 2016 to May 2017 • 1 year(s)
Transported party goods, supervised children's gaming events, and processed payments at end of service.

Sales Rep | Auto Glass America
From November 2014 to August 2016 • 2 year(s)
Contacted customers to discuss products and pricing, identified prospective customers using business directories and trade shows.

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