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Q&A With Courtney Walker

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Courtney Walker
SME, Amazon
Location: Madison, AL United States
Joined: Jan 24th, 2024
About   (request update)
Education   (request update)
Virginia State University class of 2026
Undergrad Major: Hospitality
Experience
I currently work with Amazon as SME
I have years of experience working in the Warehousing industry.
FC Associate I- AMXL / ASC Associate | Amazon
From October 2023 to Current • 3 year(s)
 Support management efforts to ensure compliance with corporate programs and federal/state laws. Collaborate with Safety, Ops Integration, Loss Prevention and HR teams to meet business objectives.
Seasonal Staffing Associate-WFS | Amazon
From September 2023 to Current • 3 year(s)
 Execute New Hiring Events and Orientations based on labor projections. Guide applicants through hiring process and resolve candidate escalation issues.
Learning Ambassador | Amazon
From August 2023 to Current • 3 year(s)
 Acclimate new hires into Customer Return processes and support daily management duties. Troubleshoot problems and escalate barriers to Operations leaders.
Amazon XL Warehouse Worker | Amazon
From June 2023 to Current • 3 year(s)
 Process packages in Customer Returns using grading system to determine item disposition. Train new associates on quality standards.
FC Associate I- TNS | Amazon
From November 2021 to January 2023 • 2 year(s)
 Warehouse worker in Outbound Ship Dock scanning and sorting packages. Cross-trained in Outbound Pack and Inbound Stow departments.
Senior Customer Service Agent / Hospital Provider Escalation Supervisor | Alorica
From March 2018 to August 2021 • 3 year(s)
 Customer service for health insurance providers calling for benefit information and claim status. Awarded Top Customer Service Advocate based on company metrics.
Senior Customer Service Lead (Escalation Supervisor) | Alorica
From December 2016 to March 2018 • 2 year(s)
 Handle supervisor calls for OptumRX mail order pharmacy from multiple departments. Order medications, process payments, and assist members until problems are resolved.
Customer Service Advocate | Alorica
From July 2016 to December 2016 • 0 year(s)
 Answer inbound calls for OptumRX Mail Order Pharmacy. Order prescriptions, process payments, and educate members on their plan coverage.
Customer Service Representative | West Corporation
From June 2007 to August 2007 • 0 year(s)
 Assisted prospective American Express clients and provided information to help customers apply for suitable cards. Summer job position.
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