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Q&A With Sharath Babu

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Sharath Babu
CIO, 411 Locals, Las Vegas, NV
Location: Chicago, IL United States
Birthday: May 5th
Joined: Feb 14th, 2024
About   (request update)
A dynamic and results-oriented Chief Information Officer (CIO) with a proven track record of driving strategic IT initiatives to align with and accelerate organizational objectives. Recognized as a visionary leader, adept at leveraging technology for innovation, efficiency, and competitive advantage. Specialized in delivering IT Infrastructure services, Application Development and Maintenance, IT Governance, security, digital transformation, and team leadership. Effectively leveraged technical expertise with business acumen to deliver impactful outcomes. Known for optimizing IT landscapes, enhancing operational excellence, and contributing to overall business success.
Education   (request update)
- College Not Listed - class of 1989
Undergrad Major: Electronics
Claim To Fame:
Interned with California Department of Corrections for 3 years winning me lot of recognition and saving millions of dollars for the state (director's own words)
Most Memorable Moment:
Developing applications for the prison system which was implemented in 18 prisons and I had to physically do it - Mindhunter, the TV show on Netflix brought back memories of that experience and even now it gives me an Adrenaline rush.
Cal St Univ, Sacramento class of 1993
Grad Major: Computer and Information Science
Experience
I currently work with 411 Locals, Las Vegas, NV as CIO
I have 12 years of experience working in the Information Technology industry.
CIO | 411 Locals, Las Vegas, NV
From February 2020 to February 2024 • 4 year(s)
 As the CIO, I head the global IT department with teams in the US, Mexico, Philippines, Bulgaria, and India. I have highlighted my primary roles and responsibilities, and some of the outcomes I have been able to achieve. Strategic Technology Planning: As part of the executive leadership team, developed and executed a comprehensive IT strategy aligned with business goals. Led several large Digital Transformation efforts, implementation of a new ERP/CRM system with advanced Data-driven Marketing, Automated Customer Service, HR Management, and Accounting/Finance modules, Cloud Migration, Data Analytics, and Automation. Cost Savings and Optimization: Being responsible for P&L, implemented cost-saving measures by outsourcing software development, Service Desk, and Support functions resulting in an overall reduction of 40% in personnel costs. Innovation and Technology Adoption: Spearheaded the adoption of emerging technologies, such as cloud computing, AI, and Automation leading to improved business processes. Security and Compliance: Strengthened Cybersecurity measures by creating an IT security team responsible for better monitoring, compliance, and incident response that resulted in reduced exposure to incidents and litigation. This reduced our fraud incidents by 50% annually. Project Management: Successfully led and delivered complex IT projects on time and within budget, demonstrating strong project management skills and achieving a 20% improvement in project success rates. Team Leadership and Development: Built high-performing IT teams through effective leadership and talent development, resulting in improved employee satisfaction and less than 5% staff turnover. Business Continuity and Disaster Recovery: Implemented robust business continuity and disaster recovery plans, ensuring minimal downtime during critical events. We went from a multi-day impact to under 4 hours recovery time in the event of a critical failure. Data Management and Analytics: Implemented Qlik in the organization that enhanced data management practices, reporting, and data analytics to provide actionable insights, leading to informed decision-making in lead generation and scoring processes which resulted in a 30% cost savings. It further enhanced our financial reporting capability reducing our operating costs by 4%.
VP, Information Systems | BroadField Solutions, India
From January 2012 to February 2020 • 8 year(s)
 • Established an offshore IT Service Center offering 24x7 services to a large Gulf based Oil and Gas company. • Managed a team of 200+ IT infrastructure and Software engineers responsible for delivering projects and support services. • Developed KPIs and SLAs to effectively manage teams, their performance, and delivery to clients. • Overall accountability of client relation management, vendor management, and contract negotiations/management.
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Guestbook Comments
It's my pleasure to have you join, us as a new or seasoned member. May you have an amazing, blessed and marvelous day
Tagged by Ralph White on 02/18/2024  
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