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Q&A With Chris Phaire

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Chris Phaire
Manager - Unified Contact Center, George Washington University MFA
Location: Potomac, MD United States
Joined: May 17th, 2024

About (request update)

Education (request update)

Virginia State University class of 1990

Undergrad Major: Marketing

Experience

I currently work with George Washington University MFA as Manager - Unified Contact Center
I have 0 years of experience working in the Administrative and Support Services industry.

Manager - Unified Contact Center | George Washington University MFA
From November 2017 to November 2018 • 1 year(s)
Directed technical and operational activities of call center workforce, managed 40+ staff members, and worked on patient access and telephony improvements.

Principal Engineer - Call Center Technology | Sirius XM
From September 2014 to March 2017 • 3 year(s)
Provided 24/7 coverage of Verizon/Genesys platform and Avaya PBX, managed IT vendor services and contractual agreements for multiple technology partners.

Director - Workforce and Vendor Management | Simplexity
From June 2011 to September 2014 • 3 year(s)
Established workforce management systems across 5 global call centers, reduced staffing costs by 25% and improved occupancy rates from 70% to 90%.

Operations Manager | NOVASOM, INC
From January 2010 to June 2011 • 1 year(s)
Managed 20-member team including customer service and logistics, improved quality audit scores and oversaw shipping of thousands of devices weekly.

Senior Consultant/Program/Project Manager | VERIZON COMMUNICATIONS / VERIZON WIRELESS
From January 2008 to December 2009 • 1 year(s)
Led international team of 6+ engineers, developed business analytics tools and managed National Customer Service Database for 200+ vendors.

Compliance Manager | VERIZON COMMUNICATIONS / VERIZON WIRELESS
From January 2005 to December 2008 • 3 year(s)
Established compliance department, managed team of 25 reports, automated 1,400 monthly audits and recovered $2.2 million in inventory.

Customer Service Supervisor / Supervisor, Scheduling / Budgeting & Payroll | VERIZON COMMUNICATIONS / VERIZON WIRELESS
From January 2001 to December 2005 • 4 year(s)
Supervised scheduling and workforce management for 400+ employees, implemented audit processes that saved $500K+ annually and reduced costs by $827K+.

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