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Q&A With Mohamed Yahia

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Mohamed Yahia
IT Support Technician, CVS Pharmacy
Location: grand prairie, TX United States
Birthday: Jul 23rd
Joined: Dec 22nd, 2024
About   (request update)
Dedicated IT professional with over two years of experience in technical support, troubleshooting, and customer service. Proven track record of diagnosing and resolving technical issues, providing exceptional customer service, and exceeding performance metrics. Equipped with certifications including CCNA, Security+, and Microsoft 365 Fundamentals. Experienced in remote desktop troubleshooting, cybersecurity, and second-level IT support. Passionate about enhancing user satisfaction and improving IT systems through innovative solutions and strategic planning.
Current Whereabouts:
1-Expanding knowledge in cybersecurity and IT infrastructure. 2-Exploring advanced networking technologies and compliance frameworks. 3-Improving technical skills through certifications like AWS and advanced programming.
Life & Professional Aspirations:
1-To become a cybersecurity expert specializing in risk mitigation and IT compliance. 2-To lead innovative projects that enhance organizational security and efficiency. 3-To mentor aspiring IT professionals and contribute to bridging the cybersecurity skills gap.
Website:
https://www.linkedin.com/in/mohamed-yahia-4868b5268/?trk=public-profile-join-page
Education   (request update)
- College Not Listed - class of 2026
Undergrad Major: Computer and Information Science
Campus Organization:
Phi Beta Sigma
Claim To Fame:
The go-to person for solving tech issues, organizing study groups, and lending a hand to classmates.
Most Memorable Moment:
1-Leading a campus-wide cybersecurity awareness workshop. 2-Late-night study sessions with friends that ended with pizza and deep conversations. 3-Winning the team hackathon and representing the school at a regional competition. 4-Organizing a charity event through Phi Beta Sigma that exceeded fundraising goals.
University of N Texas class of 2026
Grad Major: Information Technology
Video
www.linkedin.com/in/mohamed-yahia-4868b5268
Experience
I currently work with CVS Pharmacy as IT Support Technician
I have 5 years of experience working in the Information Technology industry.
IT Technician Trainee / Cybersecurity Specialist | Per Scholas
From January 2025 to Current • 0 year(s)
 1- Improved system functionality and user satisfaction by identifying and resolving hardware and software issues. 2- Implemented security patches, enhancing system defenses and reducing vulnerabilities. 3- Assisted in network configuration and security enforcement, contributing to a robust IT infrastructure. Start Date: May 2023 End Date: July 2023
IT Support Technician | CVS Pharmacy
From June 2022 to Current • 3 year(s)
 Provided technical support and troubleshooting for pharmacy operations, ensuring minimal disruption to critical services. Assisted with hardware and software installation, configuration, and maintenance for in-store systems. Resolved IT-related issues efficiently to maintain operational continuity and improve user satisfaction. Ensured compliance with IT policies and security protocols to safeguard sensitive customer and company data.
Technical Support Specialist | Freelance / Self-Employed, Dallas, TX 2021 – Present
From January 2021 to Current • 4 year(s)
 • Provided technical support to clients, troubleshooting network, hardware, and software issues. • Assisted with system installations, updates, and IT asset management. • Guided users through troubleshooting steps and implemented preventive maintenance strategies.
QA IT Department | Target Distribution Center
From June 2020 to Current • 5 year(s)
 As a QA Specialist in the IT department at Target Distribution Center, I ensured system functionality and reliability by testing and validating software applications and hardware integrations. Key responsibilities included identifying and documenting defects, collaborating with IT teams to resolve issues, and performing regression testing. Achievements include reducing system downtime by 20% through proactive testing strategies, streamlining workflows by implementing automation scripts and improving team efficiency by introducing detailed reporting processes, enhancing the overall performance of IT operations.
Activity
Cybersecurity Cybersecurity
https://cybersecuritynews.com/ ...more
Posted by Mohamed Yahia on February 3rd, 2025 • 21 Views
My Groups
FRESHMAN ATTEDING HBCU'S
JUNIQUES VIBES VYB
FVSU Classes of the 1960s
Guestbook Comments
Mohamed's expertise in cybersecurity is exceptional. His proactive approach and deep knowledge have significantly enhanced our organization's security posture. A valuable asset to any team.
Tagged by Mohamed Yahia on 02/03/2025  
Mohamed is an excellent IT support technician who consistently exceeds expectations. His troubleshooting skills are top-notch, and he's always willing to lend a hand. A true asset to any team
Tagged by Mohamed Yahia on 01/20/2025  
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